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Pay As You Go support

Need help with your Pay As You Go voice SIM? From getting started to info on Data Packs, Add-ons, and topping up – here’s everything you need to know.

New to Three Pay As You Go? Head to our welcome page to find out how to get started.

For information on our Pay As You Go terms, price guide, or returns policy, please see our terms and conditions.  

What is a Data Pack?

Buying a Data Pack is an easy way to make your money go further. Pick the amount of monthly data you need and get unlimited calls and texts included.

You can only have one active Data Pack at a time. To make sure you’ve got the data you need every month, try an Auto-renew Data Pack.  

Log into the Three app or My3 to get yours. 

Get more with an Auto-renew Data Pack

Get extra data on us with an Auto-renew Data Pack. They work like a subscription, giving you the same amount of data every month unless you cancel. But they’re commitment-free – you can cancel at any time.

Get your Auto-renew Data Pack on the Three app or My3.

What is an Add-on? 

If you need a boost, an Add-on is the perfect short-term fix.  

Add more data to your active Data Pack or get great value minutes for calling abroad from the UK. 

Log into the Three app or My3 for your available Add-ons. 

Topping up

Adding Pay As You Go credit is easy. You can use a credit or debit card or a voucher. 

How to top up

Three app

  1. Log into the Three app
  2. From the Home or Buy tab, tap Top up 
  3. Choose the amount you’d like to top up and how to pay

My3

  1. Log into My3
  2. Tap Top up on your dashboard
  3. Choose the amount you’d like to top up then follow the on-screen steps

Call 444

You can top up your Pay As You Go phone or buy Data Packs and Add-ons by calling 444 from your Three phone.

Setting up Auto Top-up

Three app

  1. Log into the Three app
  2. From the Home or Buy tab, tap Set up Auto Top-up 
  3. Schedule your Top-up to be added monthly, weekly or when a minimum credit balance is reached and when you’d like it to start
  4. Choose how much you’d like to top up and your payment details

My3

  1. Log into My3
  2. Tap Auto Top-up on your dashboard
  3. Schedule your Top-up to be added monthly, weekly or when a minimum credit balance is reached and when you’d like it to start
  4. Choose how much you’d like to top up and your payment details

Top up without logging in

Want to top up without logging in or need to top up someone else’s Pay As You Go account for them? You can top up online quickly and easily.

Topping up abroad

If you’re abroad, you can top up using the Three app, My3 or online. But remember, you can’t buy a Top-up voucher stores abroad. 

If you’re in a Go Roam in Europe or Go Roam Around the World destination, you can use any Data Packs or Add-ons. If you don’t have a Data Pack or Add-on, you’ll be charged our standard roaming rates.

Find out more about roaming abroad on Pay As You Go

Can I switch from Pay As You Go to Pay Monthly or a business plan?

If you’d like to move to a Pay Monthly or business plan? Get in touch with us to find out how.  

FAQs

Keeping your number active

Your Pay As You Go number will stay active if you use it for at least 1 chargeable activity every 180 days. Chargeable activities include: 

 

  • Buying a Top-up, Data Pack or Add-on
  • Making a call, sending a text or using data while connected to our mobile network (not while connected to Wi-Fi)
  • Using top-up credit, Data Pack or Add-on allowances

 

A chargeable activity is where you use any Three service where a charge is applied. Chargeable activities include: 

  • Buying a Top-up, Data Pack or Add-on
  • Making a call, sending a text or using data while connected to our mobile network (not while connected to Wi-Fi)
  • Using top-up credit, Data Pack or Add-on allowances

Yes. Your Pay As You Go number will be disconnected unless you use it for at least 1 chargeable activity every 180 days. Once disconnected, your Pay As You Go SIM won’t work, and your number will be lost.

If your Pay As You Go number has been disconnected, it can’t be reconnected. If you’d like to continue using Pay As You Go with us, you’ll need to order a new Pay As You Go SIM online, request one using Live Chat, or by visiting your local Three store. 

Problems topping up

If you’re having trouble topping up with your credit or debit card, please check:

  • You’ve entered your details correctly
  • Your credit or debit card is active
  • You have enough funds in your account.

Still having problems? Please get in touch with your card issuer or try using a Top-up voucher instead. 

Your top-up voucher may not be working because:

  • The voucher number hasn’t been entered correctly
  • The voucher you’re trying to use has already been used. Vouchers can’t be activated more than once and can’t be cancelled once they’ve been activated.

Please note: We can’t refund Top-up vouchers.

Once you’ve topped up successfully, your credit can take up to an hour to become available to use. If it’s taking longer than that, please get in touch with us.

Other 

This can happen if you have apps set to update using mobile data. They’ll update in the background, even if you don’t have them open, using up your data. You can stop this by setting them to update while connected to Wi-Fi only. 

If you have videos set to auto-play when using apps like Facebook or YouTube, this may also use up your credit quickly.  

To cancel your Auto-Top up:  

  1. Log into the Three app
  2. From the Home or Buy tabs, tap Manage Auto-top up
  3. Tap Cancel 

To cancel your Auto-renew Data Pack: 

  1. Log into the Three app 
  2. From the Home or Buy tabs, find the active Auto-renew Data Pack you want to cancel and tap remove 

No – you can only have 1 active Data Pack at a time. You won’t be able to add another until your current one expires. If you need more data, you can get a boost with an Add-on or Top-up.