Three’s Returns & Exchange Policy

For customers with one of the following plans: Three Your Way Airtime Plans, Three Your Way Connect Plans, Three Your Way SIM Only and Three Your Way Connect Data SIMs; or joined Three from 30 January 2023 on a Mobile Broadband or Home Broadband Package:

For all customers who joined before 30 January 2023 or joined after 30 January 2023 on one of our Advanced Plans:

If you are a Business Customer:

Fraudsters may try to persuade you to return your handset to a false address, so that they can either intercept or receive your device.

For example, a device may be ordered on your account, then the fraudster may contact you and advise you to return the handset to an incorrect address.

When returning a device to us, please ensure you follow the steps on our Returns page, so that we can safely track and process your device.

Three will never contact you to arrange a return. We will send you a prepaid envelope or a courier returns label with the following address:

Ingram Micro Services Ltd
Communications House
Vulcan Road North
Norwich
NR6 6FE

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