Home Broadband Support

Go to your device's Wi-Fi settings and search for available connections. Find your hub's network name or SSID code and enter your Wi-Fi password. You'll find the default login details on the label on your indoor hub. Or you can use a network cable to connect your hub to your device.  
 
If you’ve used the Three app to personalise your hub, use the share feature to pass on your new Wi-Fi details using QR codes or by printing or emailing them.

Type the router IP into the address bar in any browser while you’re connected to your hub. The router IP will depend on the type of hub you’re using: 

•  ZTE – 192.168.01
• Zyxel – 192.168.8.1
• Huawei – 192.108.8.1 

You can use the Three app to troubleshoot any connection issues. It’ll guide you through the process step by step. 

You can also try finding the solution yourself. Try connecting your device and a different one. This will help you work out if the problem is with the connection or your device. 

If your device is causing issues, restarting it may help. If you’re having the same problem with all your devices, check your hub is switched on and the Wi-Fi light is solid.

Still having trouble getting connected? Check your hub support page for more information:

• Zyxel Hubs
• ZTE Hubs
• Huawei Hubs

Yes, you can. As long as you’re in an area with Three coverage, you can plug in and browse as you did before. You can check the coverage at your new address using our coverage checker. If it doesn’t look like there’s coverage in your new area, please get in touch, and we’ll see how we can help.

If you have an Outdoor Hub, all management and admin can be done using the eero app. But if you do want to access the admin page using a browser, enter 192.168.01 into the address bar. 

We’d recommend checking our Outdoor Hub troubleshooting page to find out if it’s a network or device problem. You can also use the Three app or eero app to troubleshoot connection issues.  

Yes, you can. When you move, don’t forget to try your Outdoor Hub in different places to find the strongest signal. You can mount it on a wall, window, pole, or the temporary indoor stand. Find out more about installing your Outdoor Hub.

Need spare parts for your Outdoor Hub? Contact us, and we’ll help you order them.