Audio support

999 BSL is a free emergency service for British Sign Language users who need help urgently.

You can be connected to a British Sign Language interpreter in seconds, who will then call 999 on your behalf.

Whether you need the Police, Ambulance, Fire or Coastguard, you no longer have to send a text. Now you can get the help you need by starting a video call using our website or app.

Download the app and follow the simple instructions to connect. For more information, please go to: www.999bsl.co.uk

InterpretersLive! gives you access to on-demand and pre-booked British Sign Language interpreters using your computer, phone, or tablet. To get started, please visit the InterpretersLive! Website.

Relay UK is a free Text to Voice and Voice to Text service. 

You can access it using your Minicom or Uniphone or by using their app with your mobile or tablet. 

In case of emergency, you can contact the emergency services via Relay UK by dialling 18000.  

This service lets you send a text to the UK emergency services. Your text will be sent to the service you need – police, ambulance, fire service, or coastguard. 

Important: You need to register your phone number to use this service. Text register to 999 to register. You’ll get a confirmation text when registration is complete. 

Our free directory enquiries service is available for all customers. It lets you search UK residential and business listings over the phone. 

To use this service, contact our customer wellness team. Once you’ve registered, call 195 to contact directory enquiries for free. 

Important: if you call directory enquiries before registering, you’ll be charged for your call. 

We know how worrying it can be if your device breaks or stops working. So, we’ll make sure yours is fixed and returned to you as quickly as possible. 

If you’ve got a problem with your device, call or use Live Chat to speak to our specially trained advisors. 

Need help finding the right device? These services can help:

Device support hub
Our device support hub has information on a range of devices and their key features, including their accessibility functions.

Royal National Institute of Blind People (RNIB) assistive aids and technology
RNIB has put together some helpful information on everything from accessible apps and technology to some useful resources.

Guide to using a mobile phone (1.5MB, PDF) 
Ofcom – the communications regulator, has published an easy-to-understand guide to using a mobile phone.

Need a trusted relative, friend, or third party to manage your account? Register for third party account management to give them full or limited access. 

 Call us on 0333 338 1012 or use Live Chat to find out more.