Visual support
Here’s everything you need to know about the support services we have for visually impaired, blind, or partially sighted customers. You can register for any of these services by contacting our customer wellness team.
Accessible formats
We’ve partnered with third parties, including the Royal National Institute of Blind People (RNIB), to provide your Three bills, contracts, and other communications in accessible formats.
We have a range of alternative formats, including:
- Braille
- Large print
- Print on coloured paper
- And electronic formats such as audio
If you’d like to chat about your options, please call us on 0800 338 1001 or use Live Chat.
Free Directory Enquiries
Our free directory enquiries service is available for all customers. It lets you search UK residential and business listings over the phone.
To use this service, contact our customer wellness team. Once you’ve registered, call 195 to contact directory enquiries for free.
Important: if you call directory enquiries before registering, you’ll be charged for your call.
Fast device repair
We know how worrying it can be if your device breaks or stops working – especially if you rely on it for health reasons. So, we’ll make sure yours is fixed and returned to you as quickly as possible.
If you’ve got a problem with your device, call us on 0800 338 1001 or use Live Chat to speak to our specially trained advisors.
Accessible Device Advice
Need help finding the right device? These services can help:
Device support hub
Our device support hub has information on a range of devices and their key features, including their accessibility functions.
Royal National Institute of Blind People (RNIB)assistive aids and technology
RNIB has put together some helpful information on everything from accessible apps and technology to some useful resources.
Guide to using a mobile phone (1.5MB, PDF)
Ofcom – the communications regulator, has published an easy-to-understand guide to using a mobile phone.
Third-party account management
Need a trusted relative, friend, or third party to manage your account? Register for third-party account management to give them full or limited access.
Call us on 0333 338 1012 or use Live Chat to find out more.
InterpretersLive! – Video Relay Service
InterpretersLive! gives you access to on-demand and pre-booked British Sign Language interpreters using your computer, phone, or tablet. To get started, please visit the InterpretersLive! Website.