Switch to Three’s 24-month Home Broadband plan. New or existing customers adding new lines only. Apply and send your old provider’s final bill within 90 days of activating your Three account and we’ll credit you with up to £100 of the total bill. Offer subject to availability. Terms apply.
How it works
Step 1
Sign up for a 24-month 4G/5G Three Home Broadband contract
Step 2
Send the final bill from your old UK broadband provider to switchbroadband@contact.three.co.uk within 90 days.
Step 3
We’ll credit your Three account with the amount of your final bill from your previous provider, up to £100
Make the switch to Three Home Broadband
Enjoy broadband on the UK’s Fastest 5G Network.
Frequently asked questions
Where do I submit the final bill from my previous broadband provider?
Email switchbroadband@contact.three.co.uk within 90 days of your Three Broadband start date. Make sure to attach a copy of the final bill from your old provider.
What do I include in the email when submitting my final bill from my previous broadband provider?
Please include the contact number on your Three account, and your account number. You can find this on your Three Home Broadband bill. Don’t forget to attach the final bill from your previous broadband provider, too. Please note that your address or name (at least one) on your bill must match the name or address on your Three account.
When should I submit my final bill?
Please submit your final bill after you activate your Three Home Broadband contract, and within 90 days after your contract start date.
How do I get my final bill from my previous broadband provider?
Your final bill may have been emailed to you from your previous provider. It may take a few weeks for this to arrive. You could also contact them and ask for a copy, or you may be able to download the bill from your online account.
Who is eligible for this offer?
This offer is available to anyone who takes out a new 24-month 4G or 5G Home Broadband contract. The offer is available from 14 February 2025. The offer is not available on 1-month 4G or 5G Home Broadband contracts. You’ll need to be a new customer, or an existing customer adding home broadband to your existing services. Your final bill must be from a UK broadband provider.
How long will it take for my credit to be applied?
We’ll apply your credit within 30 days of you submitting your final bill.
How will I know my credit has been applied?
We’ll email you to confirm once the credit has been applied to your account.
Where will the credit be applied?
The credit will be applied to your Three account. The credit will not be refunded into your bank account.
Make the switch to Three Home Broadband
Why choose Three?
Based on analysis by Ookla® of Speedtest Intelligence® data for Q3-Q4 2024. Ookla trademarks used under license and reprinted with permission.
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Switch to Three