This could be because you joined Three Business before 7 February 2022. This means you already have an offline account in our system, so can’t register online.
Alternatively, you may have joined us on or after 7 February 2022, and ordered more than 10 lines. This many lines can’t be ordered online, which is why you don’t have an online account.
If the above doesn't apply to you and you're having problems, this may be because your contact information has already been used to set up an account, including any personal accounts you have with us. Contact us for help.