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Out-of-bundle charges

There are certain calls, messages and uses of data that aren’t covered by your monthly allowance. Many of these relate to what’s termed ‘special numbers’. We’ve set these out below, so you’re clear on what you’ll be charged for. The charges exclude VAT, unless stated otherwise. You can also visit three.co.uk/nts or call our business support team for details of specific numbers.

Number prefix

Price

 

Three Business support 337

 

Free

Emergency Numbers 999 / 112

 

Free

NHS 111

Free

European Commission Helplines 116000 /

116006 / 116111 / 116117 / 116123

Free

National power emergency 105

Free

Freephone numbers 0800 / 0808

Free

Single non-emergency police 101

Free

Fraud Hotline 159

Taken from your monthly allowance

NHS Test and Trace 119

Taken from your monthly allowance

084 / 087

54p per minute access charge (1 minute

minimum charge) plus the service charge

set by the company you’re calling

Corporate numbers 055

12.75p per minute

Non-standard 07 numbers – 0740659 /

074060 / 074061 / 074062 / 074176 /

074181 / 074185 / 074411 / 074414 /

074515 / 075200 / 075201 / 075203 /

075204 / 075205 / 075207 / 075208 /

075209 / 075370 / 075373 / 075375 /

075376 / 075377 / 075378 / 075379 /

075580 / 075581 / 075582 / 075590 /

075591 / 075592 / 075593 / 075594 /

075595 / 075596 / 075597 / 075598 /

075710 / 075718 / 075890 / 075891 /

075892 / 075893 / 075898 / 075899 /

077001 / 077442 / 077443 / 077444 /

077445 / 077446 / 077447 / 077448 /

077449 / 077552 / 077553 / 077554 /

077555 / 078220 / 078221 / 078223 /

078224 / 078225 / 078226 / 078227 /

078229 / 078644 / 078727 / 078730 /

078744 / 078745 / 078920 / 078922 /

078925 / 078930 / 078931 / 078933 /

078938 / 078939 / 079111 / 079112 /

079117 / 079118 / 079245 / 079246 /

079780 / 079781 / 079784 / 079785 /

079786 / 079788 / 079789

 

From 29p per minute

0087 and 0088 (satellite phones)

Up to £7.66 per minute

Pager 076

£1.02 per call plus 72p per minute

Premium Rate (09, 091, 098)

54p per minute access charge (1 minute

minimum charge) plus the service charge

set by the company you’re calling

Relay UK calls to emergency and non-emergency numbers: 18000 or 18001 999 or 18001 112 or 18001 101

Free

Relay UK calls using 18001 to UK standard landlines (starting 01, 02, 03) and UK mobiles (starting 077, 078 or 079)

Taken from your monthly allowance, or charged at a discounted rate of no less than 25%.

Relay UK calls to international numbers using 18001

Free

Relay UK calls to voicemail accessed using 18001 07782 333 123

Free

Personal number 070 band 1

26p per minute

Personal number 070 band 2

87p per minute

Personal number 070 band 3

£1.02 per call plus 72p per minute

Number prefix

Price

 

Voice calls made to special numbers in the

Isle of Man and Channel Islands: 074184 /

074520 / 074521 / 074522 / 074523 /

074524 / 075090 / 075091 / 075092

/ 075093 / 075094 / 075095 / 075096 /

075097 / 07624 / 077003 / 077007 /

077008 / 07781 / 077977 / 077978 /

077979 / 078297 / 078298 / 078299 /

07839 / 078391 / 078392 / 078397 /

078398 / 079240 / 079241 / 079242 /

079243 / 079244 / 079247 / 079248 /

079370 / 079371 / 079372 / 079373 /

079374 / 079375 / 079376/ 079377 /

079378 / 079379 / 07781

 

38p per minute

Voice calls made to other international special numbers

 

£2.29 per minute

Check three.co.uk/specialnumbers for specific numbers. All prices exclude VAT

There are a host of directory enquiry services available, all of which have different phone numbers and different charges. These calls unlimited voice minutes, will also you’ll be charged the rates below.

The table here only shows a fraction of the directory services available (which is changing frequently) – go to three.co.uk/nts for the latest details, including charges.

Number prefix

Price

 

National 118333 – multi-search

 

 

£3.60 to connect

 

54p a minute access charge (1 minute

minimum charge)

 

Service charge set by the company you’re

calling, charged after the first minute then

per minute*

International 118313 – multi-search

 

£2.29 per minute

Directory services for people with disabilities – 195 – multi-search

Free for Three customers

 

If you’re put through to the number you’ve

searched for, the call will be charged at

your standard rate. A text with the number

you’ve requested is free.

Number prefix

Price

Multi-Media Messages (MMS), UK Picture and video messages. (Depending on the phone, if a message includes certain emojis, emoticons, or photos, the Customer may be charged this rate for that message.)

54p per message

SMS shortcodes – mobile text shortcode numbers are 5 or 6 digits long and usually begin with a 6, 7 or 8. These are often used to pay for new features in apps, to donate to charity, to enter competitions or to download games and ringtones.

SMS shortcodes will not come out of any inclusive allowance and are classed as a Premium Rate Service. The network charge is 13p per message and the charge from the third party varies, depending on the promoter’s terms and conditions. These should always be checked to find out the exact costs. Charges will appear in the Premium Shortcodes – sent & received section of Customer’s bill, while charges for voice shortcodes will appear in the Calls to premium rate and other services section. Please see “Premium Rate Services” section for full details on these services.

To find out the cost of using a shortcode, go to our shortcode checker and get the contact details of the company that sent the message, or whose services you’re looking to use. More information on costs of shortcode services can also be found at three.co.uk/shortcodes. For the cost of sending a text to a premium rate service, or dialling a voice shortcode on the Three network, visit the Phone-Paid Services Authority website and enter the provider's number.

 

Charges for picture & video messages

Photo messages, video messages and calls to non-geographic numbers (starting 084, 087, 09 or 118 if dialled from the UK) aren’t covered by your monthly allowance, so therefore the following charges will apply:

Number prefix

Price

Additional Service

54p per message or call

Non-geographic calls (to numbers starting +4484, +4487, +449, +44118)

Up to £1.17 per minute =

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