Your bill explained

Your billing period

A billing period is the timeframe you’re allocated your service allowances for.

Your account number

Your Three Business billing account number.

Bill date

The date of this bill.

Your bill number

The unique reference number for this bill.

Your phone number/ number of connections

Shows the number of connections associated with this billing account, or in the case of a single connection, your Three Business phone number. If you’ve brought a number to Three Business, this will show as a separate connection to the temporary number issued with your contract.

Monthly recurring charges

This is the total of your monthly recurring charges. They’ll usually be the same each month, but there are some exceptions such as if you’ve recently joined us, or upgraded.

Charges, discounts, and credits

This shows a total of any additional charges, discounts and/or credits applicable that have been added to this bill. This can include picture messages, roaming charges, premium service call/text charges, or Shortcode messages.

Usage charges

This is a breakdown of any other usage charges outside of what's covered in your monthly package such as picture messages, roaming usage, or premium service call/text charges.

VAT

The total monthly recurring charges, other charges, discounts, and credits are shown here. Underneath, you’ll see the combined total of those charges and the VAT applied. Finally, you’ll see the total charges after VAT and the total amount due to be taken on your payment date.

Credit Balance

A credit balance will appear on your bill if your account was in credit at the time the bill was issued. This could be due to an overpayment you made, or an amount that we’ve credited to your account. Your credit balance will be deducted from the total charges after VAT.

Total due by

This is the total amount due for payment and the date the payment is due by. This amount won’t include any balance you owe from previous bills, which you can see in the Bill history section.

We’ll display this section if a credit or one-off charge has been applied to your account since your last bill. You’ll be able to see a description of the credit or charges on page 3 of your bill in the ‘Since your last bill’ section. The VAT summary will give you a summary of the total VAT due on this bill, including the adjustment, for accounting purposes.

Device purchases/Returns

We’ll display the charges for any devices you’ve purchased in store or online. If you’ve returned a device and we’ve applied a credit, you’ll be able to see this here too.

Payments

You can view payments made here.

Adjustments

This will display any credits or adjustments applied to your account by us.

Your bill history will display a list of your last 12 months’ bills. It’s an important section to check, and will show you any balance remaining from previous bills.

Issue date

The date the bill was produced

Bill number

You can view payments made here.

Amount

The total charges of the bill, including VAT.

Due date

The date the payment is due by.

Payments

The value of the payments received for this bill at the time your bill was issued. It can take up to 5 working days for your payment to reach us, therefore any recent payments may not appear on your bill yet. Payments will be allocated to the oldest open bill first.

Adjustments

The value of any credits or adjustments we’ve made to your bill.

Balance due

The remaining balance owed for the bill.

Status

• Open – the bill is yet to be paid, but the due date hasn’t passed.
• Overdue – You’ve missed your due date, and need to pay as soon as possible.
• Closed – The bill has been fully settled.

Total balance due from previous bills

The total amount due from previous bills. Please ensure payment is made for this amount by the bill due date.