Ways to pay your bill

Direct Debit is the easiest way to pay your bill, and saves you £5 a month. Once set up, your monthly bill will automatically come out of your account between 19 and 30 days after your monthly invoice date.

To set up your Direct Debit, you must first clear any outstanding payments on your account. You can make this one-off payment following these steps.

If you’re not a sole trader, the Direct Debit must be in the name of the business and signed by at least one account administrator. This can be done using the Direct Debit mandate instructions.

Schools and other services registered under their own name, but whose invoices are paid through the parent local authority, must provide evidence of the link before a Direct Debit can be set up.

1. Log in to your Three Business Account using your Three Business mobile phone number and password

2. On your account page select ‘Manage auto-renewals’

3. Select ‘Bank account’ and fill in the account holder name, sort code and account number for the account you want the Direct Debit to be set up from

4. Save the payment details

1. Log into your account on the Three app
2. Go to ‘Manage auto-renewals’
3. Select the ‘Direct Debit’ option and fill in the account holder name, sort code, and account number for the account you want the Direct Debit to be set up from
4. Save the payment details

1. Download the Direct Debit mandate
2. Print it out
3. Fill in all required details
4. Send to the below address

Address : Three Business Services, PO Box 333, Glasgow, G2 9AG

If your bank requires more than one signature to authorise transactions, you’ll need a Direct Debit mandate. Just follow the above steps.

1. Open up our online chat (found in the bottom right of your screen)
2. Select ‘I need business help or support’
3. Select ‘Chat to an expert’
4. You’ll then be asked a series of questions and will need your mobile phone and account numbers before chatting with an agent

As with all methods of setting up a Direct Debit, any outstanding Three Business payments must be cleared before our agents can help you.

You can cancel your Direct Debit at any time using one of the below options:

• Via your Three Business online account
• By contacting us
• Via your business's bank or financial institution

If you cancel your agreement with us within 3 days of your billing due date, we will still deduct the outstanding balance. To prevent potential fees from your bank, it's advisable to get in touch with them to explore alternative solutions.

When you cancel a Direct Debit, you must settle your bill in its entirety.

• If you choose to cancel directly with us, but do so within 3 days of the deadline, we will still collect the outstanding balance. To prevent potential fees from your bank, reach out to them to explore possible alternatives.
• Upon cancellation of a Direct Debit, you'll need to settle your bill in its entirety.
• A payment can't be cancelled within 48 hours of its due date. You must cancel at least 3 days before the billing date.
• If you stop your Direct Debit or monthly card payments, you will need to pay your bill using a different method. Additionally, you will forfeit the £5 monthly reduction.

• You can't change your payment date within 48 hours of your payment due date.
• Altering your payment date is only possible once you're received your first invoice.
• You need to contact us to change your Direct Debit payment date.
• By adjusting your payment date, the timing of your bills will also shift. This will result in your next few bills being more closely spaced than usual.
• Before changing your payment date, ensure that your new price plan is in place.
• Keep in mind that you can only modify your payment date once between billing cycles.
• By changing your payment date, it will generate a pro-rata charge.

You can use a debit or credit card to make a one-off payment or to set up a recurring payment. If you want to set up a Direct Debit, you can clear any outstanding payments beforehand, as explained below:

1. Log in to your Three Business Account using your Three Business number and password

2. Click ‘Pay now’

3. Click ‘Pay with a different payment method'. If it's not clickable, try clicking on 'Partial payment', and enter the amount you'd like to pay.

4. Enter your card details and click 'Pay now’

You can set up a recurring debit or credit card payment to make managing payments easier. The easiest way to do this is on your online account, via the following steps.

1. Log in to your Three Business Account using your Three Business number and password

2. On your account page, select ‘Manage Auto-renewals’

3. Select the ‘Pay by card’ option and fill in the details for the account you want the Direct Debit to be set up from

4. Select ‘Pay now’. If you want to save the payment details to make things easier when you make your next payment you can ‘Save payment details’.

If you’re having any issues, get in touch.

To switch between payment methods or add a new one, follow the below steps.

1. Log in to your Three Business Account using your Three Business number and password

2. On your account page, select ‘Manage Auto-renewals’

3. To switch between payment accounts:

• Select the preferred account using the click boxes on the left
• Click ‘Save’

4. To add another payment method:

• Select 'Pay with a different payment method'

• Input the details of the account you would like to add
• Ensure this is the account selected using the click boxes on the left
• Click 'Save'

1. Fill in your cheque

• Make sure the amount payable matches the value on your invoice
• Make the cheque payable to ‘Three’
• Write your account number on the back of the cheque so we can match the payment to your account (you can find this number at the top of your bill and it will begin with a 1 or 9). 

2. Insert your cheque into a letter

3. Send the letter to us at the below address:

Three Payment Centre
PO Box 1525
Northampton
NN1 9HJ

Please be aware, cheque payments take 2 business days to be processed and cleared.

Find our bank details below. Please use your Three Business Account number (BAN) as the payment reference so we can match the payment to your account.

Our bank details:

Account name: Hutchison 3G UK Ltd
Sort code: 40-02-50
Account number: 81238817

• You must allow up to 3 working days for the payment to clear and be allocated to your account. Failure to do this will result in a late payment.
• It’ll take up to 5 working days for the payment to show on your account.
• You must add your Business Account Number (BAN) as the payment reference (this number will begin with a 1 or a 9 and can be found at the top of your bill).
• All BACS payments must be followed up by an email to our Remittance Team at remittances@three.co.uk to ensure payments are allocated correctly.

Please include:

• Date the payment was made
• Value of the payment
•  Your Business Account Number (BAN)
•  If the payment needs to be split across multiple accounts, you should provide
 details of the value to be allocated to each account and the respective account numbers.