Changes to your Monthly Charge are determined by when you joined, upgraded, or added a new line. If you have more than 1 contract with us, they may be eligible for different increases based on their individual start dates.
Our new pricing structure is tiered based on customers' original monthly charges, ensuring that the annual increases each April are clear and fair. If you joined, added a new line, or upgraded your plan (phone, SIM or broadband) on or after 12 January 2025, your Monthly Charge will increase each April by a fixed amount.
The increase is based on your plan’s original Monthly Charge (before any promotional discounts). This will happen each April, during and outside your minimum term.
Each April, we’ll calculate your new Monthly Charge by:
All charges and increases exc. VAT.
Your approximate new Monthly Charge will be:
All charges exc. VAT.
The Monthly Charge for Three Business Adapt and Dynamic Plans will increase by 4.5% each April. Use the calculator in the next section to calculate 4.5% price increases.
If you’re a business customer who joined between 7 February 2022 and 11 January 2025, you may be subject to an annual price rise of 4.5%. This increase does not apply to Add-ons or out-of-bundle charges.
Tell us what you currently pay monthly for your impacted line(s), and we’ll work out your approximate new Monthly Charge. We do this by adding 4.5% onto the plan's current Monthly Charge.
Your approximate new Monthly Charge will be:
All charges exc. VAT.
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