Changes to your Monthly Charge are determined by when you joined, upgraded or added a new line. If you have more than one contract with us, they may be eligible for different increases based on their individual start dates.
If you joined, added a new line, or upgraded your plan (phone, SIM or broadband) on or after 12 January 2025, your Monthly Charge will increase each April by a fixed amount.
The increase is based on your plan’s original Monthly Charge (before any promotional discounts). This will happen each April, during and outside your minimum term.
Each April, we’ll calculate your new Monthly Charge by:
All charges and increases exc. VAT.
The Monthly Charge for Three Business Adapt and Dynamic Plans will increase by 4.5% each April.
All charges exc. VAT.
If you’re a business customer who joined between 7 February 2022 and 11 January 2025, you may be subject to an annual price rise of 4.5%. This increase does not apply to Add-ons or out-of-bundle charges.
Tell us what you currently pay monthly for your impacted line(s), and we’ll work out your approximate new Monthly Charge. We do this by adding 4.5% onto the plan's current Monthly Charge.
Your approximate new Monthly Charge will be:
All charges exc. VAT.
Like other mobile providers, we review our prices to reflect rising costs, including energy, supplier, and staffing expenses. We remain committed to offering competitive prices and keeping costs down for you.
Your Agreement and terms & conditions will detail which price rise will apply to your plans, if applicable.
Your original contract sets out the increase, which will apply each April.
If you joined on or after 12 January 2025, your contract specifies the annual increase that will apply, and will also detail the Monthly Charge for each year of the Minimum Term.
If you joined before 12 January 2025, use our calculator to see your approximate new Monthly Charge.
Your updated price(s) will also appear on your bills from 1 April.
If your price is changing, any discounts you get will be accounted for.
Add-ons are optional services like roaming passes, extra call minutes, or data bundles. Out-of-bundle charges apply to services beyond your regular allowance, like calls to certain phone numbers. These are not affected by the annual price change.
Your terms & conditions will have been sent to you when you joined, added a line or upgraded your plan.
Alternatively, you can also find copies at Business terms & conditions.
If you bought your contract through one of our partners, please contact them directly to find out how the price change will impact you.
We're here to help if youd like to discuss your contract, or understand how the price increase impacts you:
If you'd prefer to speak to someone, please get in touch.
Any feedback you have helps us make your experience better.
