Information message

Following an issue with our network that started yesterday, the vast majority of services have been restored. However, a small number of customers may be still experiencing an issue with voice calls. 

Our customer service teams are open but are likely to be very busy. Please check our social feeds for the latest update.  Unless your query is urgent, we would advise against contacting us as wait times are likely to be very long.

We understand how frustrating the last few days have been and are very sorry for the inconvenience this has caused to our customers.

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0333 338 1004 from any other line
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We're open Monday to Friday, 8am to 8pm
Saturdays & bank holidays, 9am to 5pm
Closed Sundays

Festive opening hours

  • Monday 23 December: 8am to 8pm
  • Christmas Eve: 9am to 6:30pm
  • Christmas Day: Closed
  • Boxing Day: 9am to 5pm
  • Friday 27 December: 9am to 6:30pm
  • Saturday 28 December: 9am to 5pm
  • Sunday 29 December: Closed
  • Monday 30 December: 9am to 6:30pm
  • New Year’s Eve: 9am to 6:30pm
  • New Year’s Day: Closed

 

Chat to us

Monday to Friday from 9am to 6pm
Saturdays from 9am to 5pm
Closed Sundays and bank holidays

Festive opening hours

  • Monday 23 December: 8am to 12pm
  • Christmas Eve: Closed
  • Christmas Day: Closed
  • Boxing Day: Closed
  • Friday 27 December: 9am to 5pm
  • Saturday 28 December: 9am to 5pm
  • Sunday 29 December: Closed
  • Monday 30 December: 8am to 12pm
  • New Year’s Eve: 8am to 12pm
  • New Year’s Day: Closed

 

Hutchison 3G UK Ltd
450 Longwater Avenue
Green Park
Reading
Berkshire
RG2 6GF

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Information message

Following an issue with our network that started yesterday, the vast majority of services have been restored. However, a small number of customers may be still experiencing an issue with voice calls. 

Our customer service teams are open but are likely to be very busy. Please check our social feeds for the latest update.  Unless your query is urgent, we would advise against contacting us as wait times are likely to be very long.

We understand how frustrating the last few days have been and are very sorry for the inconvenience this has caused to our customers.

Information message

Following an issue with our network that started yesterday, the vast majority of services have been restored. However, a small number of customers may be still experiencing an issue with voice calls. 

Our customer service teams are open but are likely to be very busy. Please check our social feeds for the latest update.  Unless your query is urgent, we would advise against contacting us as wait times are likely to be very long.

We understand how frustrating the last few days have been and are very sorry for the inconvenience this has caused to our customers.