If you need to know your Business Account Number, phone number(s), or plan information you can find out how below.
We’ll send an email (subject line: 'Your Three Business Account Details') with your new Business Account Number 24-36 hours after your order has been processed. This will be sent to the contact email address you provided when placing the order.
Alternatively, your Business Account Number can be found on your welcome email which is sent within 4 days of joining us.
If you can't find these emails, your Business Account Number is displayed at the top of your bill.
We’ll send an email (subject line: 'Your Three Business Account Details') with your new phone number(s) 24-36 hours after your order has been processed. This will be sent to the contact email address you provided when placing the order.
You can also log in to your online business account to find your phone number(s) showing on the account dashboard, see our how-to guide.
You’ll notice that the phone number(s) aren’t printed on the SIMs that you’ll receive, however the email we send will also include the serial number for each SIM so that you can check which phone number belongs to them.
The quickest way to find information on your new plan is to log into your online business account, see our how-to guide.
Alternatively, your plan information is included in the email (subject line: 'Your Three Business Account Details') we send you 24-36 hours after your order has been processed.
If you have changed your plan while in contract this will be reflected on your online account.
We’ll send an email (subject line: 'Your order's gone through') once your order has been processed, which includes an attachment that contains your new Business Account Number. This will be sent to the contact email address you provided when placing the order.
Alternatively, your Business Account Number can be found on your welcome email which is sent within 4 days of joining us.
If you can't find these emails, your Business Account Number is displayed at the top of your bill.
We’ll provide you with your new phone number(s) on the confirmation page when you submit your order. Don’t worry if you didn’t take a note of it, we’ll send an email (subject line: 'Your order's gone through') once your order has been processed, which includes an attachment that contains your new phone number(s). This will be sent to the contact email address you provided when placing the order.
You can also log in to your online business account to find your phone number(s) showing on the account dashboard, see our how-to guide.
You’ll notice that the phone number(s) aren’t printed on the SIMs that you’ll receive, however the email we send will also include the serial number for each SIM so that you can check which phone number belongs to them.
The quickest way to find information on your new plan is to log into your online business account, see our how-to guide.
Alternatively, your plan information is included in the attachment of the email (subject line: 'Your order's gone through') we send you once your order has been processed.
If you have changed your plan while in contract this will be reflected on your online account.
Our store assistant will let you know your new Business Account Number before you leave the shop.
We’ll send an email (subject line: 'Your order's gone through') once your order has been processed, which includes an attachment that contains your new Business Account Number. This will be sent to the contact email address you provided when placing the order.
Alternatively, your Business Account Number can be found on your welcome email which is sent within 4 days of joining us.
If you can't find these emails, your Business Account Number is displayed at the top of your bill.
Our store assistant will let you know your new phone number(s) before you leave the shop.
We'll also send an email (subject line: 'Your order's gone through') once your order has been processed, which includes an attachment that contains your new phone number(s). This will be sent to the contact email address you provided when placing the order.
You can also log in to your online business account to find your phone number(s) showing on the account dashboard, see our how-to guide.
You’ll notice that the phone number(s) aren’t printed on the SIMs that you’ll receive, however the email we send will also include the serial number for each SIM so that you can check which phone number belongs to them.
The quickest way to find information on your new plan is to log into your online business account, see our how-to guide.
Alternatively, your plan information is included in the attachment of the email (subject line: 'Your order's gone through') we send you once your order has been processed.
If you have changed your plan while in contract this will be reflected on your online account.
You’ll get all the contract information you need from the partner you purchased from.
The following FAQs are for customers that bought direct from Three Business.
If you bought from one of Three's partners, please get in touch with them for any queries.
If you need more minutes, texts or data, you can increase your allowance by moving to one of our higher value plans, or buying an Add-on. Contact us and we’ll talk you through the options available to you.
If you haven't already, register and log in to your online business account, see our how-to guide. Each mobile number on your account is listed. Simply click on the mobile number and it will give you a link to view your calls, texts and data allowance and usage to date in that billing period and any out-of-bundle charges.
There are a few reasons why your bill might be higher than expected.
You might notice your first bill is higher than expected. On your first bill, you'll be charged for the first few days as well as your normal monthly charge. Here's more info about your first bill.
If you’ve just upgraded this could be because of pro-rata billing. Find out more here.
A Spend Cap lets you set limits for you and your users on any out-of-bundle usage for premium calls, international calls or roaming usage.
You can set your Spend Cap under the manage services section when you log into your online business account. More information can be found in the Spend Caps guide.
Only you or an authorised contact can request access to age-restricted sites for users over the age of 18. You can switch the adult content filter on or off whenever you like. See our how-to guide here.
You can find your contract end date when you log in to your online business account, see our how-to guide.
For more details on your contract end date, contact us.
Sorry you're thinking of leaving us. Whatever the reason, we'd like to talk to you before you make any decisions. Please contact us so we can look at the best options for you. But before you do that, here’s some information you need to know:
You need to give us 30 days' notice if you’re going to end your contract. You don't have to put it in writing, we can do it all over the phone or chat.
If you're switching to another network, you can request a PAC or STAC. You won't need to give us 30 days' notice, just ask for your PAC/STAC and you'll be billed for any charges until the time your switch is completed.
Find out how to get a PAC or STAC on our Switching page.
If you want to leave before your contract ends, there will be a charge. We can explain more about this when you contact us.
Any feedback you have helps us make your experience better.
