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Leaving Three Business

We’ll make it easy for you

We’d love you to stay with us, but understand the importance of making the process of leaving as straightforward as possible for you. Everything can be completed with a text (to switch providers), online, or on the phone, and we'll always be up front about any remaining charges, and your outstanding balance.

If you're the account holder, you can get a PAC or STAC via your online account. If you're not the account holder, you'll need them to complete the leaving process.

Leaving Three Business, with or without your number

If you want to take your number with you, we can help. You’ll need a PAC (Porting Authorisation Code) for your new provider when you switch networks. You can also leave without taking your number with you, with a STAC (Service Termination Authorisation Code).

You can get your PAC or STAC in a couple of different ways, including via your online account. Alternatively, you can get a code free via text - see the FAQs below on what you need to do.

You must be the account holder to complete the leaving process.

Switch via text

Account owners can text 'PAC' followed by their date of birth (DDMMYY) to 65075, or 'STAC’ followed by their date of birth (DDMMYY) to 75075. The date of birth must be the account owner's.

You can also get general information by texting 'INFO' and your date of birth (DDMMYY) to 85075. Once we've received your request, we'll get back to you within 2 working days with timescales, and more information on your switch.

Alternatively, contact us and we’ll process your switch over the phone for you.

Leaving Three Business without a new provider

We can help with this too. You'll need to contact us. You can then settle any outstanding charges and balances, or cancel your number.

Frequently asked questions

Whatever you choose to do with your Three Business number, you'll still have to make sure you pay any final charges or settle an outstanding balance with us. Your outstanding amount includes any discounts or charges, and you'll receive a final bill from us once you've left which acts as a confirmation of the cancellation. If you decide to leave us within your minimum contract period, you may be charged a cancellation fee to cancel your contract early. This will be equivalent to the total of the monthly charges remaining during the minimum term of your agreement, minus a variable discount.

You can settle your outstanding balance at any time via bank transfer. You’ll also no longer be able to log into your Three Business account once you’ve cancelled your plan.

The account holder can check outstanding charges by logging in to their Three Business account, or by texting INFO and their date of birth (DDMMYY) to 85075.

Once you've requested your outstanding charges, we'll send you a text within 2 working days with all the information you need.

If you’re leaving Three Business and don’t want to keep your number, you'll need a STAC. A STAC (Service Termination Authorisation Code) allows you to cancel your mobile number with your previous supplier when you change networks.

Once you've got your STAC it's valid for 30 days. All you need to do is give this to your new provider and they'll handle everything for you.

If you don't use your STAC, your account will remain open, and you'll continue to be charged for your service.

How to get a STAC

Simply text 'STAC' followed by the account holder’s date of birth (DDMMYY) to 75075.

If you’d prefer, you can also get your STAC and view outstanding charges by logging into your Three Business account, using the Three app, or you can contact us.

Please note that you won’t be able to upgrade online for 30 days once you’ve requested this code. If you don’t use your STAC within 30 days, your contract with us will carry on as normal.

Leaving us and switching to another network is easy. The account holder can send a text to switch (see below), you can do it via your online account, or you can contact us.

You can also learn more details about leaving and what to expect, including your rights to a refund or compensation.

We'll let you know your outstanding balance including any outstanding charges.

We'll also send you a final bill once you've switched to a new provider, which acts as confirmation that you've left us.

You can settle your outstanding device balance at any time via bank transfer.

You’ll need a PAC to keep your number when you change network. Text PAC and your date of birth (DDMMYY) to 65075 and we’ll send this to you. You can then give this to your new provider.

For example: PAC 071281

Please note that you won’t be able to upgrade online for 30 days once you’ve requested this code. If you don’t use your PAC within 30 days, your contract with us will carry on as normal.

If you’d prefer, you can also get your PAC and view outstanding charges by logging into your Three Business account, using the Three app, or you can contact us.

You’ll need a STAC to close down your number with us. Text STAC and your date of birth (DDMMYY) to 75075 and we’ll send this to you. The date of birth must be the account holder’s. You can then give this to your new provider.

For example: STAC 071281

Please note that you won’t be able to upgrade online for 30 days once you’ve requested this code. Ifyou don’t use your STAC within 30 days, your contract with us will carry on as normal.

If you’d prefer, you can also get your STAC and view outstanding charges by logging into your Three Business account, using the Three app, or you can contact us.

The following information is applicable from 3 April 2023.

Business customers may be entitled to compensation if a PAC or STAC hasn’t arrived within 2 hours of asking for it via the phone, or within 2 working days from an online request. For businesses with 24 mobile numbers or less, you may also be entitled to compensation if your PAC or STAC hasn’t arrived within 2 working days from requesting it via text.

To discuss your compensation rights on a business account, please contact us.

Yes, your account will remain active until you share your PAC or STAC with your service provider.

You’ll receive your final bill within 38 days of you cancelling your account with us.

We’ll send this final bill to the account holder's registered billing address. Contact us to update the address.

To ensure everything runs smoothly, please do not cancel your Direct Debit with Three Business until you receive your final bill, and your final payments are settled.

If you’ve been abroad recently, you may receive an additional future bill. Some international roaming charges can take up to 3 months to register on your bill.

If your account is in credit when it closes, you may be entitled to a refund.

Any refund owed to you that’s over 50p in value will be sent directly to your registered bank account within 14 days of you receiving your final bill.

If your refund is less than 50p, you can contact us to arrange a refund, otherwise we will donate this credit to our charity partner.

Please note, not all types of credit are eligible for a refund. To find out more about our terms and conditions on refunds, please visit three.co.uk/terms-conditions.

No, your account will not automatically cancel when you reach your contract end date.

If you wish to leave Three Business, you need to contact us to close your account.

When you close your account with Three Business, access to your online account will be deactivated soon afterwards. Typically, your Three Business account will be available for 30 days. In some scenarios, it may be deactivated sooner.

If you have any queries about your account or final bill or final invoice, please contact us.

If your PAC/ STAC was still less than 30 days old, we recommend contacting your new provider, who will be monitoring all switching requests. You may be entitled to compensation if your switching request failed or was delayed – this will be managed by your new provider.

If you’ve selected the wrong code in error, we’ll need to cancel the PAC for you before we can raise a STAC for you. Please contact us.

If you've got more than 1 number associated with your account, you'll need to contact us to request a PAC or STAC.

You simply need a STAC to close your account with us. If you have any issues, contact us so we can arrange this for you.

If you’d like to move your current Three Business number to another Three account, please get in touch.

This may take longer than the usual switching process, contact us and we'll talk you through.

If your account was closed less than 90 days ago, you can still request a PAC to switch your number from Three Business to another provider. To request a PAC on a closed account, contact us

For more information on the services we offer, see the below pages on the Three website:

To find out more about our accessibility services: three.co.uk/accessibility

To find out more about our vulnerable situation support: three.co.uk/vulnerability

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