Business Broadband support

Try a few different places, and see where you get the best signal strength. 

Avoid positioning your hub with obstacles between where it sits, and the place you’ll be accessing your broadband. Doors, walls, and even things like fish tanks can affect your connection.

We recommend placing it on a few different windowsills to see which direction gives you the strongest signal. If you have an upstairs window, this may also help improve the signal as it’s higher up.

If you have an indoor hub download the Three app for further support on whether your hub is in a good position or not. If you have an outdoor hub download the eero app for further support on whether your hub is in a good position or not.

There are few ways to do this. Firstly, if you’re replacing another provider’s hub, you can change your new Three Hub SSID/Wi-Fi network name to the same as your old one.  That way you won’t need to reset every device to the new name/password.

If you’re setting up a new Wi-Fi network from scratch, you’ll need to do this on every device you want to connect.  Go into the settings of each device and select the Three router name (the default name will be shown on the base of your hub – you can change this in the Three app if you wish). 

If you don’t want to type in the password (also on the base of your hub), you can press the WPS button, which will allow any devices  to connect to your hub without  the password, but only for a limited time.

No.  The set up of Three Business Broadband is very quick, from delivery to set up. You’re likely to be on a fixed broadband supplier. You can keep this up and running until you get your Three hub, then take whatever time you need moving your devices across. 

Please note that we won’t cancel your previous broadband for you – you'll need to do this.  

Yes. And when your area becomes 5G enabled, your hub will automatically connect you. You can use the coverage checker at the top of this page to check the speeds available in your area.

Remember that 4G speeds are not as fast as 5G, and may compare differently to fibre speeds.

Yes, but how you do this depends on the type of hub you have. Visit the hub's device support page for specific instructions.