The Right to Data Portability

The right of data portability gives you the right to receive your personal information that you have provided to us in a structured, commonly-used, and machine-readable format.

It also gives you the right to request that we transmit this data directly to another organisation, if technically feasible to do so. 

The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means. 

To request your information, please complete the data portability request form and send it to DPA.Officer@three.co.uk, along with proof of your ID, e.g. a copy of your driving licence or passport. It’s important that we validate you before releasing information so that we don’t accidentally disclose information in error. It’s also important to read the notes below before you complete and submit the form.  

We won’t be able to process your request until we’ve been able to verify your identity. Once we’ve received this information, we have 1 month in which to comply with your request. 

We’ll provide the information through a CSV (Comma Separated Values) file with a PDF (Portable Document Format) file for you to view the information.

You shouldn’t change the content of the file in any way before passing it on. If it contains information that you don’t wish to share, please do not pass on your file. 

If you request for your information to be transferred to another organisation, we’ll consider the technical feasibility of the transmission on a request-by-request basis. If we’re unable to transfer the information due to incompatibility issues, we’ll notify you. 

Who you select to provide your personal information to is entirely your own choice, and sending the information to another organisation is done at your own risk.

Three can’t advise how the organisation will process your personal information, so it’s important that you perform some checks before you send your file to anyone. 

You should also consider where you’ll store your personal information that we send you to ensure you have safeguards in place to protect it.