To enable us to provide services to you, to enter into a contract with you, and to manage your account, it’s important that we collect, process, and store various parts of your personal information.
When you provide us with your personal information, you agree that it will be true, complete, and accurate and to tell us immediately if any of it changes. If you don’t provide the relevant personal information to us, or if it’s inaccurate, we may not be able to provide services to you. If we reasonably believe that you’ve supplied us with false or inaccurate information, or if we suspect fraud, we may delay any connection or suspend your access to Three services and/or Third Party Extras until an investigation has been completed to our satisfaction.
If you provide us with information about another individual, or register a device in the name of another individual, you must have their agreement to do so, or be acting with legal authority.
The services and products you use will determine the sorts of personal information we may hold. Below, we cover some of the types of information we may collect, process, and store:
Special category personal data is only collected and processed with your explicit consent. For example, we may hold information about accessibility needs to enable us to provide you the best customer service experience. We’ll ask your permission if we wish to use or share this information beyond the original reason we collected it.
There are times when we will also need to collect or receive your personal information from other sources. This includes from:
a) Credit reference agencies, also known as credit bureaus
b) Fraud prevention agencies
c) The Electoral Register
d) Marketing organisations
e) Commercial partners who supply goods and services to us
We’ll keep your personal information for as long as necessary for the purposes for which it was collected. We do this to provide you with services, and to conduct our legitimate business interests or where otherwise required by law. This includes retaining your information until charges for Three Services cannot be lawfully challenged, and legal proceedings may no longer be pursued.
Generally, if you use Three Services, we’ll hold your communications data for up to one year for legitimate business purposes (or longer in connection with any legal proceedings or disputes). Your account information will be kept after your relationship with Three ends to comply with our legal and regulatory obligations.
Any feedback you have helps us make your experience better.