Your rights
You have certain rights with respect to your personal information. These rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. If you’d like to exercise these rights, you can get in touch using our contact details or, where appropriate, the details below.
Right of access to your personal information
You have the right to receive a copy of the personal information that we hold about you, subject to certain exemptions.
For further information please see Right of Access.
Right to rectify your personal information
You have the right to ask us to correct the personal information that we hold about you, where it is incorrect or incomplete.
Check out our support pages for more information on how to update your details.
Right to erasure of your personal information
You have the right to ask that your personal information be deleted in certain circumstances.
For further information please contact us.
Right to restrict the use of your personal information
In certain circumstances, you have the right to request that we stop using your personal data, for example when your account is closed, when you change marketing preferences, or if you believe the information we hold about you is inaccurate.
For further information or to exercise this right, please contact us.
Right to data portability
You have the right to obtain your personal information in a structured, commonly-used, and machine-readable format and for it to be transferred to another organisation, where technically feasible and where applicable.
For further information please see our pages on the Right to Data Portability.
Right to object to the use of your personal information
You have the right to object to the use of your personal information in certain circumstances.
For example, when we process your data for our own legitimate business interests, or when we use your information for direct marketing.
The use of personal data for marketing is controlled by your consent, which you can change at any time, which you can change at any time.
For further information or to exercise this right please contact us.
Right to object to a decision which is based solely on automated processing
You have the right, in certain circumstances, to not be subject to a decision which is based solely on automated processing without human intervention.
Please contact our customer services if you wish to assert this right, and we’ll review your request.
Right to withdraw consent
You have the right to withdraw consent at any time where we rely on consent to use your personal information.
Our marketing pages contain information on how to manage your consents with us.
Right to complain to the relevant data protection authority
Where you think we haven’t used your personal information in accordance with data protection law, you have the right to complain to the relevant data protection authority. In the case of Three, this is the Information Commissioner’s Office (the ICO).
You can find out more about the ICO and how to make a complaint at ico.org.uk, where you can also find information on how to contact the ICO.
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