Skip to Search Skip to Content Skip to Footer

Order by phone: 0800 033 8006

Device plans FAQs

The info below should hopefully cover any questions you might have about our device plan agreements. If there’s anything you’re still unsure of, please get in touch.

Looking for information about your airtime plan?  Please see our bills and contracts support page. 

About

We launched device plans to give you the option and flexibility of spreading the cost of your new device over 12, 24, or 36 months. Just pick the option that suits your needs and circumstances best. You can also add certain accessories to your device plan.

The device plan amount is used to purchase your new device and any accessories. You then pay the device plan balance back to us over 12, 24, or 36 months. Our device plans are a form of credit and are interest-free with no fees or charges.

Before you upgrade

Yes, you can. If you'd like to upgrade and already have a device plan with us, you can still do this. If you want to, and you meet our eligibility criteria, you can take out another device plan agreement with us to pay for your new device.

Your existing device plan will continue, and you’ll need to make your required monthly payments for that device plan, as well as your new one.

You’ll have separate Direct Debits for each device plan you have with us. And if you have more than 1 device plan agreement, they will have separate Direct Debits and separate loan IDs.

You can repay any device plan you have with us in full at any time.

Managing your account and making payments 

The device plan agreement is known as a fixed credit agreement. At the start of your device plan agreement, we’ll tell you what your monthly repayments will be over the term of our agreement.

You won’t get a monthly bill, but you will get an annual statement for each device plan agreement you have with us, setting out all the payments you’ve made over that year. 

Ending your airtime contract

Your device plan will not be cancelled and will continue until you’ve made all your repayments, and it’s repaid in full. You can repay any device plan you have with us in full at any time.

Find out more about paying your device plan agreement. 

Help with paying your device plan agreement

The best thing to do is contact us. We’ll discuss what options are available and what to do next.

If there’s a delay in making your monthly payment(s), or if you’ve already missed a payment, this may impact your credit file and could make it more difficult for you to get credit in the future. So please get in touch with us and we’ll try to help.

You can also check out our Vulnerable situation policy.

Did you find this page useful?

Any feedback you have helps us make your experience better.