Setting up an authorised contact for your account

An authorised contact is someone who can access your account as a secondary contact. You can set up an authorised contact if, for example, you've bought a phone or Mobile Broadband device on a contract in your name but another family member is the main user.

If they need to call us to talk about the account or to make any changes, it'll be easier for us to help them if you've set them up as an authorised contact.

To set up an authorised contact, just get in touch and we can arrange it for you.