Ways to pay your airtime bill
There are loads of ways you can pay your airtime bill. You can even save £60 a year if you pay by Direct Debit or regular card payment.
If you’re looking for information on ways to pay your device plan agreement, which is separate to your airtime bill, please see our paying your device plan agreement support page.
Choose the airtime option that works best for you:
Pay by Direct Debit
Paying your airtime bill by Direct Debit is easy, and saves you £5 a month. Once set up, your monthly airtime bill amount will come out of your account between 10 and 19 days after your bill date. Check your bill to confirm when your airtime Direct Debit will be taken.
The Direct Debit reference for your airtime account will show on your bank statement as H3G.
Find out ways to set up or change your airtime Direct Debit below. If you’re looking for information about your device plan agreement Direct Debit see our Device Plan FAQs.
On the Three app:
- Open the Three app
- Tap Account
- Select Manage Direct Debit and edit
- Select Add payment method, add your details, and hit Save
In My3:
- Log in to your account with your email address and password
- Click Manage payments, then Edit
- Select Direct Debit
- Follow the instructions and hit Pay Now
By post:
- Download the Direct Debit form (PDF)
- Print it out
- Fill it in and post it to the address at the top of the form
Making changes to your airtime Direct Debit date
If you want to change the Direct Debit payment date please get in touch.
A few things you should know about changing the Direct Debit date for your airtime account:
- You can only change your Direct Debit payment date after you've received your first bill.
- When you change your payment date, the date you get your bills will change too. That means your next couple of bills could be closer together than usual.
- You can't change your payment date within 48 hours of your payment due date.
- If you're changing your price plan, you'll need to get that set up before you can change your payment date.
- You can only change your payment date once between bills.
- If you want to cancel your Direct Debit, you'll need to do it at least 3 working days before your payment date.
- If you cancel your Direct Debit or monthly card payment, you'll need to pay your airtime bill in a different way. You'll also lose the £5 monthly discount.
Cancelling your airtime Direct Debit
You can cancel a Direct Debit any time by contacting us, or by contacting your bank.
If you cancel directly with us within 3 working days of the due date, the Direct Debit will still be taken. To avoid possible charges from your bank, please make sure you have enough money in your account to pay the Direct Debit or contact your bank to discuss available options.
When a Direct Debit is cancelled, you'll need to make other arrangements to pay your bills when due.
Pay by credit or debit card
Regular card payments
You can use your credit or debit card for regular payments to your airtime bill. This is an alternative to a Direct Debit and will still save you £5 a month.
This isn’t available for your separate device plan agreement Direct Debits.
On the Three app
- Open the Three app
- Tap Account
- Select Manage Direct Debit and Edit
- Select Add payment method, then add your details and hit Pay Now
In My3
- Log in to your account with your email address and password
- Click Manage auto-renewals, then Edit, then Add payment method
- Select Automatic card payment
- Follow the instructions and hit Pay Now
Ad-hoc card payments
You can register a debit or credit card so that you can pay your airtime bills, or add credit to your account on an ad-hoc basis.
On the Three app
This option will only be available when a payment is due for your airtime bill.
1. Open the Three app
2. Tap Bill, then Make a Payment
3. Follow the instructions and hit Pay Now
In My3
This option is always available for your airtime account.
1. Log in to your account with your email address and password
2. Click Make a payment or Make a prepayment
3. Follow the instructions and hit Pay Now
Payment phone line
You can use our self-service payment line to pay your airtime bill.
Call 400 from your Three phone or 0333 338 1005 from any other phone.
Please note: This option is only for airtime bill payments and isn’t available for device plan agreement payments.
With an agent
Get in touch with one of our team and we'll help you make a payment.
Other ways to pay your bill
Telephone or online banking
You can set up a payment to pay your airtime bill with your bank using these details:
- Company Name: Hutchison 3G UK Ltd
- Sort code: 40-02-50
- Account number: 81238817
Use your Three account number as the reference. You can find it at the top of your bill and it begins with either 9 or 1.
Remember, you won't be able to get the £5 monthly discount if you pay this way. It can take up to 5 working days to see the payment on your account.
This payment method can’t be used for device loan agreement payments.
Overseas bank
Paying your airtime bill from a bank overseas can take up to 10 working days to appear on your account. You'll need the following details:
- SWIFT code (this is also known as Bank Identifier Code or BIC): MIDLGB2110C
- Sort code: 40-02-50
- Account number: 81238817
Use your Three account number as the reference. It's at the top of your bill and starts with a 9 or a 1.
If your bank is within the EU, you can also use our International Bank Account Number (IBAN) to pay us, which is: GB19MIDL40025081238817.
This payment method can’t be used for device loan agreement payments.
Cheque
Cheques should be made payable to ‘Three’. You must write your airtime account number on the back, otherwise we won’t be able to match your payment to your account. You’ll find your airtime account number at the top of your bill. It begins with either 9 or 1.
Cheques should be sent to:
Three Payment Centre
PO Box 1525
Northampton
NN1 9HJ
Important: Please do not send cash or letters to this address.
It will take up to 5 working ways for your payment to reach us.
This payment method can’t be used for device loan agreement payments.
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