Paying your device plan agreement

If you have more than 1 device plan agreement, they will have separate Direct Debits and separate loan IDs.

Looking for ways to pay your airtime bill? Don’t forget it’s separate from your device plan agreement. You can find out more on our ways to pay support page.

Find out more about your device plan agreement.

You can find more information on your device plan Direct Debit and other ways to pay using the following links: 

Pay by Direct Debit
Pay by Debit Card

Your device plan Direct Debit will have been set up when you took out your device plan agreement.

Your payment schedule will show the amount you need to pay each month. It’ll show on your bank statement as H3GDEVICEPAYMENT, or H3GD P, and the reference number will be your Device Plan Agreement loan ID.

If you’d like to change your Direct Debit details or the payment date, please get in touch with us.

You can cancel the Direct Debit any time by contacting us, or your bank.

If you cancel your Direct Debit within 3 working days of the payment due date, it will still be taken on the previously agreed date. 

To avoid possible charges from your bank, please make sure you have enough money in your account to pay the Direct Debit or contact your bank to discuss available options.

If you cancel your Direct Debit, you must make other arrangements to pay your device plan agreement.   

You can set up a Direct Debit again by contacting us.

If you’re up to date with your payments, you can make an additional payment or overpayment as follows:

Important: You can't use a Credit Card to make a payment to your device plan account. If you’d like to pay using a NatWest or Royal Bank of Scotland card, please contact us.

On the Three app 

1. Open the Three app
2. Scroll down to Manage plan
3. Select Device Plan  
4. Select Make a payment
5. Choose whether to make a partial payment or full balance
6. Complete the payment

Important: If you’re making a partial payment, you have 2 options. You can:

• Reduce your monthly payments for the remaining term of your plan
• Keep your monthly payments the same and reduce the term of your plan

In My3

1. Log in to your account with your email address and password
2. Beside Device Plan agreement, select Pay your loan
3. Choose whether to make a partial payment or full balance
4. Select Pay now to complete the payment

Important: If you’re making a partial payment, you have 2 options. You can:

• Reduce your monthly payments for the remaining term of your plan
• Keep your monthly payments the same and reduce the term of your plan

Contact us

Get in touch and we'll help you make the additional payment.