About ThreePay

This is how ThreePay charges will look on your monthly bill:

GBPAA.AA, BB, Services purchased details, Customer Helpline details

AA – the price paid

BB – a code that we use to identify the trusted service provider

Services purchased – more details about the purchase

Customer Helpline details – This is a phone number or website for the merchant or payment intermediary. If you’ve got any questions about the purchase or have any problems, these are the contact details you should use. You can also find these details using our ThreePay and shortcode checker.

Remember: if you see a 5-digit shortcode on your bill – it may be a premium text, such as a competition entry. Check our shortcode support page for more information.  

If your transaction fails, you’ll be shown a message on-screen. No payment will be taken from your Pay As You Go credit or monthly bill. 

There are a few reasons why this can happen:

• You’ve got insufficient Pay As You Go credit available

• There’s an error with the service or network

• You’re trying to view restricted content and you’re under 18

There’s also a limit on how much you can spend using ThreePay each month. It’s set by the European Legislation and cannot be amended. It’s £40 per transaction and £240 a month. If the transaction takes you over this limit, it will fail.

You can also give us a call on 333 (337 for Business customers) for more information.

If you’ve signed up for a subscription service, you’ll get regular text receipts with instructions on how to stop it. Usually, this is done by contacting the merchant directly or by signing into your account with them.

If you don’t want to use ThreePay for your subscription anymore, you should contact the merchant directly or log into your account with them. 

Remember: If you leave Three, you’ll need to update your payment method with the merchant to keep your subscription active.

ThreePay purchases will not be prevented by a Spend Cap. If you want to stop them, you must do this through the merchant or payment intermediaries. They can also help you set up PIN codes or parental controls to authorise payments.