Calls and texts:
- After you’ve used up your monthly allowance
- To premium rate and non-geographical numbers like 0845 and 0345
- To international numbers from the UK – unless you have an Add-on
- When roaming in a country that’s not a Go Roam destination
- To non-EU countries from Go Roam in Europe destinations
- To anywhere other than the UK from Go Roam Around the World and Go Roam Around the World Extra destinations
- Daily roaming charge
Data usage:
- After you’ve used up your monthly data allowance
- When roaming in a country that’s not a Go Roam destination
- That exceeds our fair usage limits in Go Roam destinations
Go Roam:
Pay Monthly customers who joined or upgraded their plan on or after 1 October 2021, will incur a daily roaming charge to unlock their UK allowances for 24 hours in Go Roam destinations. The daily roaming charge is £2 in Go Roam in Europe destinations, £5 in Go Roam Around the World and £7 in Go Roam Around the World Extra destinations. The daily roaming charge is triggered as soon as a customer uses any of their plan allowances in a Go Roam destination. More on daily roaming charges.
Republic of Ireland and the Isle of Man are exempt from the daily roaming charge. And when roaming in the Republic of Ireland, fair use limits do not apply.
The charge counts towards your Spend Cap, so if that’s set at zero, you won’t be able to use your UK allowances in Go Roam destinations.
If your Pay Monthly contract started before 1 October 2021 there’s no daily charge in Go Roam in Europe or Go Roam Around the World destinations. This means you can use Go Roam no matter which Spend Cap you choose. Go Roam Around the World Extra destinations are excluded.
Learn more about Go Roam and the daily charge
What’s not included:
- Using Three Pay to buy digital content on platforms like Google Play, App Store, Spotify, etc.
- Administrative charges for things like paper bills, copies of your bill, not paying by Direct Debit or other recurring methods
- Your monthly plan charge, Add-ons, insurance etc.