Paramount+ FAQs

Value and Complete plan customers will get Paramount+ included with their plan.

Lite Plan customers have the option to add Paramount + to their plan for £7.99.

You can cancel your Paramount+ subscription through the Three app or My3. Once cancelled, you'll still have access until your next bill date.

Important Note: If you cancel near your next bill date, you might still see a charge on your next bill. If this happens, just let us know, and we'll sort it out for you.

Using the Three App:

1. Log into the Three app
2. Tap Explore all Add-ons
3. Find the Active Add-ons list
4. Tap Remove on the Paramount+ card

Using My3:

1. Log into My3
2. From the dashboard, select Manage Add-ons
3. Find the Active Add-ons list
4. Click Remove on the Paramount+ card

Your inclusive period for Paramount+ starts on your mobile contract start date.

Please activate your Paramount account as soon as possible when you receive your activation link via SMS. 

You will be sent an SMS with an activation link to set up Paramount+ by creating an account. We will also send you a reminder SMS in case you forget to activate your subscription for Paramount+.

Don’t worry! You can call our Customer Care team, who'll be more than happy to re-send the redemption link to you. From your Three phone call 333. From any other phone dial 0333 338 1001.

You will receive an SMS on your ‘Primary Contact Number’ on your account.

To be eligible for the inclusive Paramount+ period with Three, you need to cancel your current Paramount+ subscription. Here’s how:

1. Sign into your existing Paramount+ account.
2. Visit your Account page, scroll down to the bottom, and select Cancel subscription. You’ll be taken through the cancellation process.
3. You  will need to wait until your existing Paramount+ subscription has ended.
4. Once it's ended, you can click on the activation link sent via SMS from Three to redeem your inclusive period for Paramount+.

We’ll send you a notification 7 days prior to your Paramount+ inclusive period ending. You then have the option to remove or continue with the content subscription. Your subscription will auto-renew to a chargeable version, and this will be applied directly to your Three bill at a cost of £7.99.

If you don’t want your subscription to Paramount+ to continue after the inclusive period, you can opt out in the Three app. Or if you need more help, call us on 333 from your Three mobile or pop into our Three store.

For Paramount related questions, you can get support through the following methods:

1. FAQs - https://support.paramountplus.com/s/?language=en_GB
2. Contact form - Contact Support (paramountplus.com)
3. Email - support@paramountplus.com

Paramount can help with any of the following:

• Getting started – e.g setting parental controls, accessing Paramount + on multiple devices
• Troubleshooting - e.g streaming issues, audio issues
• Account – e.g recovering your password, updating your email address

If you have any queries on the following for Paramount+, from your Three phone call 333. From any other phone dial 0333 338 1001:

• No activation URL received and validation
• Error messages and issues redeeming
• Billing issue and validation
• Access issues and validation