Emergency and disaster relief

Sometimes, life catches us out. When the unexpected happens, we want you to know we’ve got your back.

If you find yourself in the middle of a natural disaster or caught up in a national or international emergency while you’re roaming, don’t worry. The last thing you need is to stress about is your phone bill, so don’t - it’s on us. That lets you focus on what’s important.

Plus, if your loved ones are affected by an event abroad and you’ve been using your phone to contact them, we’ll help you out.

The last thing we want you to worry about is bill shock.

We’re here for you

If it’s a big event that we’ve already heard about, we may have already taken action. Either way, if you’ve been affected please do get in touch, and we’ll help you out.