If you want to take your number with you when you leave Three, you'll need a PAC code. Give this to your new provider and they'll transfer your Three number over to their network.
A PAC code (Porting Authorisation Code) allows you to take your old number with you when you change service providers.
If you don't use your PAC code, your Three account will remain open, and you'll continue to be charged for your service.
There's a few different ways you can request your PAC from us.
Contact us
You can get your PAC by getting in touch with us on 0333 338 1082 or by using Live Chat.
We’ll guide you through the process, giving you the key information, and answering your questions.
My3
Alternatively, you can get your PAC by logging into My3.
- Log into My3
- Scroll down the home page, select More Actions
- Select Leave Three
We'll provide a PAC immediately along with important information. If you're leaving before your contract ends, you'll be able to view any early termination charges.
Text message
If you’ve only one number with us you can get your PAC via text. If you’ve 2 or more numbers, you’ll need to contact us or request your PAC via My3.
To get your PAC, text PAC and your date of birth (DDMMYY) to 65075.
For example: PAC06031985
We’ll reply with your PAC and important information. If you’re leaving before your contract ends, the text will include any early termination charges.