If you want to take your number with you when you leave Three, you’ll need a PAC.
A PAC (Port Authorisation Code) lets you take your old number with you when you change service providers. And is valid for 30 days.
Give it to your new provider and they’ll transfer your Three number over to their network.
If you don’t’ use your PAC, your Three account will stay open, and you’ll continue to be charged for your service.
There are a few different ways you can get your PAC from us:
Contact us
You can get your PAC by getting in touch with us on 0333 338 1082 or by using Live Chat.
We’ll guide you through the process, giving you the key information, and answering any questions.
My3
Alternatively, you can get your PAC by logging into My3.
- Log into My3
- Scroll down the home page, select More Actions
- Select Leave Three
We’ll provide a PAC immediately, along with some important information. If you’re leaving before your contract ends, you’ll be able to see any early termination charges.
Text message
If you’ve only got 1 number with us, you can get your PAC by texting PAC and your date of birth (DDMMYY) to 65075.
For example: PAC060385
We’ll reply with your PAC and some important information. If you’re leaving before your contract ends, we’ll include any early termination charges.
Got 2 or more numbers? Call us on 0333 338 1082 to get your PAC.