Skip to Search Skip to Content Skip to Footer

Order by phone: 0800 033 8006

Leaving Three

While we don’t want to see you go, we’re here to help make it as easy as possible for you.

Important info

We’ll be doing some system updates between Saturday 1 and Sunday 2 March to improve the service we provide. We expect these updates to commence at 7pm on Saturday and complete at 9:30am on Sunday.

You’ll still be able to call, text and use your data as usual, but you won’t be able to request a PAC, STAC or Switching Information during this time. Please try again after 9:30am on Sunday.

We’re sorry for any inconvenience.

Before you go

Before you leave us, remember to check your contract end date. If you’re still within your contract term, an early termination fee may apply.

Leave Pay Monthly

Leave with your number

If you want to leave us and move your number to a new network, you need a Port Authorisation Code (PAC).  

Find out how to get a PAC

Leave without your number

If you want to move to a new network without your number, you need a Service Termination Authorisation Code (STAC)

Find out how to get a STAC

Leave Pay As You Go

If you’d like to leave Pay As You Go, you have several options, including using a PAC to move your number to a new network. 

Find out how to leave Pay As You Go

Leave Home Broadband

Are you looking to leave Home Broadband? You can give us 30 days’ notice or use One Touch Switch to move to a new provider.  

Find out more about leaving Home Broadband

Leave Mobile Broadband

If you’d like to leave Mobile Broadband, all you need to do is give us 30 days’ notice. You can also request a PAC to take your number to a new network.

Find out more about leaving Mobile Broadband

Leave Three Business

If you want to leave Three Business, we’re here to make it as straightforward as possible for you. 

How to leave Three Business

Bereavement

If you’ve lost a loved one and need help cancelling their account, we’re here to help. We know this can be a very difficult time and will do our best to make things as easy as possible for you.

Get bereavement support

Getting extra support

We understand that everyone’s situation is unique – one size doesn’t fit all. If you need some help with your account, we have a range of accessibility support options available. 

Get accessibility support

Did you find this page useful?

Any feedback you have helps us make your experience better.