How to get a PAC or STAC code when leaving Three
Ready to move on from Three? See how to get a PAC or STAC code and find out more about what happens once you leave us.
Switching to a new network
Leaving us and switching to another network is easy. Call us on 0333 338 1082, send a text, use Live Chat, or switch using My3.
Find out more about leaving Three, including your rights to a refund or compensation.
We’ll let you know your outstanding balance including any outstanding charges.
We’ll also send you a final bill once you’ve switched to a new provider. You can use this as confirmation of you leaving us.
If you’ve got a device plan on Three Your Way and you cancel your Airtime plan, you’ll need to continue paying off your device until the outstanding balance is paid.
You can settle your outstanding device balance at any time by bank transfer. For more information, see our device plan FAQs.
Want to keep your number when you switch? By giving your new provider a PAC, they’ll transfer your number and close your account with us at the same time.
And if you want to leave your old number behind? A STAC gives your new provider permission to switch your services. They’ll give you a new number and close your account with us.
Learn more about the leaving process and cancellation fees
Not going to another provider?
If you’re not moving to a new network, you can leave us without getting a PAC or STAC. All you need to do is give us a call on 0333 338 1082.
You’ll need to give us 30 days’ notice, and at the end of it we’ll cancel your number and stop billing you.
But remember, if you do this, you’ll lose your number forever and we won’t be able to get it back.
Find out your outstanding charges
To see your balance, text INFO and your date of birth (DDMMYY) to 85075
e.g. 'INFO 071281'
If you’d prefer, you can also view any outstanding charges by logging into your My3 account, using the Three app, or by contacting us.
Get a PAC code to keep your number
There are a few different ways you can get your PAC from us. You can:
Contact us
You can get your PAC by calling us on 0333 338 1082 or by using Live Chat.
We’ll guide you through the process, let you know all the key information, and answer any questions you might have.
My3
Alternatively, you can get your PAC by logging into My3.
- Log into My3
- Scroll down the home page, select More Actions
- Select Leave Three
We’ll provide a PAC immediately, along with some important information. If you’re leaving before your contract ends, you’ll be able to see any early termination charges.
Text message
If you’ve only got 1 number with us, you can get your PAC by text. If you’ve got 2 or more numbers, you’ll need to contact us.
To get your PAC, text PAC and your date of birth (DDMMYY) to 65075.
For example: PAC060385
We’ll reply with your PAC and important information. If you’re leaving before your contract ends, the text will include any early termination charges.
Get a STAC code to close down your number
You’ll need a STAC code to close down your number with us. Text STAC and your date of birth (DDMMYY) to 75075 and we’ll send it to you. You can then give it to your new provider.
For example: STAC071281
Please note: you won’t be able to upgrade online for 30 days once you’ve requested this code. If you don’t use your STAC code within 30 days, your contract with us will carry on as normal.
If you’d prefer, you can get your STAC and view any outstanding charges by logging into My3, using the Three app, by calling us on 0333 338 1082, or by using Live Chat.
Log into your account
You need to be logged in your My3 account to make any changes