If you joined us on or after 30 January, get in touch and we’ll help you get to where you need to go.
Here's everything you need to know about upgrading with Three. Not what you're looking for? Change your price plan without upgrading.
Pay Monthly:
Pay As You Go:
Rolling 1 month SIM:
It's easy to check when your plan ends if you log in to Your account or use the Three app.
You'll also need to make sure you're up to date on all your bills before upgrading.
The fastest way to upgrade is to log in to Your account. Just hit Can I upgrade? in the drop-down menu.
On the Three app, go to the plan menu and scroll down to the Contracts section. This will show you if you're eligible for an upgrade.
You can also visit us at your local Three store.
If you have a Mobile Broadband SIM, you can upgrade via Your account or by using the Three app.
If your Mobile Broadband plan includes a device or you're a Home Broadband customer, you'll need to speak to us. Contact us or visit us in-store.
We'll be contacting customers when 5G Broadband is available in their area. You'll need to wait to hear from us before you can step up to 5G.
Did you know you can trade in your old phone after you've upgraded? Once you've placed your upgrade order, visit our trade-in page to see what you could get for your old device.
Any recurring monthly charges you have, like insurance or Add-ons, will be carried over to your new plan. You'll need to cancel those separately if you don't want them.
If you're upgrading your device and plan, you'll keep the same phone number. Or, if you're joining us from another network and want to keep your number, find out more about switching to Three.
Any feedback you have helps us make your experience better.