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Welcome to Home Broadband

It’s time to settle in and get to know your new account and hub. From getting set up to tips on how to get the best performance from your hub, here’s everything you need to know.

How to get the best performance

Take a closer look at hub setup

Find out how to get the best possible signal from your hub.

Registration and login

From tracking your bills to checking when it’s time to upgrade – managing your account is easy with My3 and the Three app. And you can use it to personalise your Wi-Fi and share access with family and friends.

Registering for the first time? You’ll need your Three number and a valid email address.

Got more than one number?

If you want to manage your accounts and numbers with one email address, give us a call to get set up.

Find out more about registration and login

Help with your hub

Want to get to know your hub a little better?

Our device support pages have everything you need, from how-to-guides and troubleshooting steps to device specifications. Pick your device to get started. 

Find your number 

As it uses our mobile network, your Home Broadband account has a mobile number. And you’ll need it to register for My3 and the Three app.

You can find it on your order confirmation, welcome emails, and bills. 

And depending on your router model, you can also find your Three number on your router dashboard.

To access your dashboard, connect a device to your router and enter the default IP address for your router into a browser address bar:

  • Zyxel – 192.168.1.1
  • ZTE – 192.168.0.1 

 

Your First Bill 

Your first bill will be available 6 days after placing your order. It may take a few days to show on My3 or the Three app but we’ll let you know by text or email when it's ready. It’ll be slightly higher than your usual monthly charge as it covers your first full month plus 6 days.

You can keep track of your bills and usage any time using My3 or the Three app.

Find out more about your first bill.

Adult content filter 

Every new Three device has our adult content filter switched on by default. So, you won’t be able to access any age-restricted sites while connected to your hub.

This filter is easy to switch off though. Once you’ve verified your age, you can check and change it using the Three app, My3, or by going into any Three store.

Find out more about accessing and blocking adult content.

Ways to pay

When you open your account with us, you set up a direct debit or regular card payment to pay your Airtime bill.  

Need to make a change? There are other ways to pay, but don’t forget, you save £60 a year when you pay by direct debit or regular card payment.

Network Status Checker 

Having connection issues? Check for maintenance or planned works in your area using our Network Status Checker.

Returns 

Changed your mind? Or things not quite as you expected?

You’ve got 30 days from when you get your hub to return, exchange, or cancel your Home Broadband services.

Find out more about our returns and exchange policy

Accessibility

We know every situation is unique and aim to provide the right level of support for all our customers.

Whether it’s visual, audio, or vulnerability support, find out more about accessibility at Three. 

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