Three Business Price Promise Terms and Conditions

1. Promoter: The Three Business Price Promise Promotion (“Promotion”) is operated by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office: Hutchison 3G UK Limited of Green Park, 450 Longwater Avenue, Reading, Berkshire RG30 3UR (“Three”, “We” or “Us”).
2. Dates:This Promotion will run from 09:00 (BST) on 7 September 2020 for business mobile and from 09:00 (BST) on 9 October 2020 for business mobile broadband, until further notice. It may be withdrawn by Three at any time by updating these terms and conditions.
3. Eligibility: To participate you must be aged 18 years or older and be a UK registered limited company, sole trader, partnership or registered charity. You must also be authorised to transact on behalf of the business entity named on the Promotion application. At the time of your application you must be purchasing a Simply Business mobile or Simply Business mobile broadband plan (whether with a device included on on SIM-only) on a minimum 12-month contract (“Eligible Plan”) as:
   a. a new Three customer; or
   b. an existing Three Simply Business or consumer customer renewing your contract on or after expiry of your current Three plan; or
   c. an existing Three Simply Business or consumer customer purchasing the Eligible Plan as an additional connection during the term of your current Three contract.
   This Promotion is not available on any plan with a minimum term of less than 12-months. This Promotion applies to contracts up to a maximum 150 total connections per business, whether for mobile, mobile broadband or a combination. 
4. Offer: If you (“you”, the “customer”) have a current valid quote for another UK network’s comparable business plan which is the same or lower price (calculated by reference to the total cost of ownership over its minimum term) compared to Three’s current available prices on the nearest equivalent Three business plan (“Quote”), we will beat the total cost of that plan by making you a price promise offer for an Eligible Plan (“Price Promise”) on and subject to these terms and conditions. “UK network”, “comparable business plan” and “equivalent Three business plan” have the meanings set out in paragraphs 9, 10 and 11 below.
5. How to claim: Visit a participating Three store or call our contact centre by phone or webchat with details of the Quote ready. The advisor will ask you to provide proof of your Quote in the form of either:
   a. Details of where the advisor can view the Quote on the other network’s direct sales website (this excludes websites operated by that network’s indirect partners and affiliates channels); or
   b. Proof of an alternative direct source of the Quote which is currently available direct from the other network or was shared by that network with the customer in writing within the last 7 days before the application. For example, this may be in the form of screenshots from the network’s customer app, or customer marketing email. You will be required to email this proof of Quote to our Contact Centre at the address provided by our advisor.
   All Quotes (and related proof) must be in writing and either: (i) viewed by or shown to the Three advisor live at the time of your application direct on the other network’s website or customer app; or (ii) presented to an advisor in durable medium and clearly dated, in order for them to be validated to our satisfaction as a genuine Quote. Advisors may require additional authorisation from the duty manager to proceed, whose decision will be final. Business contracts for certain numbers and types of devices and/orconnections may have to be processed through our Contact Centre rather than in a Three Store. In this case your Three Store advisor will direct you to our Contact Centre and our Contact Centre advisors will assist you with your application, issue any Price Promise and support you with any related transaction.
6. Form of Price Promise: Once the advisor has validated your Quote with satisfactory proof (and obtained any copies necessary for Three’s records), the advisor will issue your Price Promise by:
   a. For Three Contact Centre applications, explaining the details of Three’s offer to you and, if you choose not to proced to purchase or renewal at the time of the Price Promise, also sending you an email setting out our Price Promise;
   b. For Three Store applications, issuing you with a Price Promise sheet detailing Three’s offer to you in writing.
   If you choose to proceed with the purchase or renewal of the Eligible Plan detailed in your Price Promise email or sheet, the advisor will support you with completing your transaction. You can also take the Price Promise away and call Contact Centre back or return to a Three Store to complete your transaction within 7 days.  
7. Validity of your Price Promise: Each Price Promise, whether issued in our retail stores or via our contact centre, is valid for 7 days from the date it is issued. This includes Price Promises issued (against a validated Quote) before the Promotion is withdrawn. After the 7 day validity period expires the Price Promise will be void and an offer at the same level may not be available.
8. How it works: Any Price Promise issued under this Promotion will be based on:
   a. for mobile, allowance of minutes, texts and data for UK use; or
   b. for mobile broadband, the data allowance for UK use
   that is included in the Quote plan. The Price Promise will be calculated by reference to the monthly charge charge (including VAT) and any upfront cost (including VAT) set out in the Quote. Your Price Promise discount applies to the base cost of the Eligible Plan only (i.e. the inclusive allowances above and any included device) and will be applied to your monthly recurring bill for the Eligible Plan for the fixed term of your contract. Any additional service elements, such as allowances and add-ons and chargeable events for international minutes, roaming allowances and bundled services, are excluded from any Price Promise. Additional products and ancillary services (e.g. accessories, content and promotional gifts) included in the Quote are disregarded for the purposes of assessing the equivalent Eligible Plan and no value is attributed to such additional items.
9. What do we mean by UK network? Networks are businesses which operate physical telecommunications networks and use radio spectrum, under licence directly from Ofcom and who operate on the same basis as we do. In the UK these are Vodafone, O2 and EE. The Promotion applies to quotes given by those networks directly, for example via their website, customer app and customer comms (as demonstrated by the customer to Three). This excludes any offer available via an indirect, third party or affiliates channel, even where purchase is concluded on the network’s own website.
10. What do we mean by comparable business plan? The Quote plan must be for a mobile or mobile broadband plan (whether a device or SIM only plan) and must:
    a. Be for the same number of connections as the number applied for from Three and for a maximum of 150 connections per customer.
    b. Be for a minimum 12 month term and for the same minimum term as the equivalent Eligible Plan offered.
    c. Be for the same amount of data for UK usage as the equivalent Eligible Plan. If Three does not sell a plan with the identical amount of data for UK usage as the Quote plan, the Price Promise will apply to the next nearest data tier available on an Eligible Plan which provides more data than the Quote plan. For example, if the Quote plan for mobile comes with 35GB data for UK usage a month, the price promise would apply to Three’s 40GB Simply Business data plan for mobile as the next closest data tier up.
    d. Where the Quote plan includes a mobile or mobile broadband device, the price must be for the same make, model and variant of that device as is available from Three on the Eligible Plan.
    e. Not be subject to any network-imposed speed restrictions (e.g. an unlimited plan which is subject to a capped speed).
    f. Be for a standalone mobile voice or mobile broadband product. Any Quote which is for or forms part of an offer for a services bundle, such as where mobile and broadband or TV services provided together is not eligible under this Promotion.
11. What is the equivalent Eligible Plan? The equivalent Eligible Plan is the Three Simply Business plan which includes:
    a. for mobile, at least the same amount of minutes, texts and data for UK usage
    b. for mobile broadband, at least the same amount of data for UK usage
    as are included with the Quote plan, for the same minimum term and on the same number of connections. Where the Quote plan includes a device (e.g. phone or router) the equivalent Eligible Plan is the Three Simply Business plan which comes with an identical device.
12. How much cheaper is a Price Promise? The minimum saving under our Price Promise is equivalent to a minimum of £1 (including VAT) per month per connection for the minimum term of the Eligible Plan purchased or renewed. For example, your valid Quote is for 6 connections on a 24-month SIM only 35GB business plan for £20 per month per connection, the Price Promise for 6 connections on our 40GB Simply Business plan would be no more than £19 per month per connection for 24 months.
13. What else applies?
    a. Any application under this Promotion and a request for a Price Promise must be made prior to purchase of your chosen Three business plan. No price promise will be offered retrospectively to any customer who identifies a comparable business plan offer after completing purchase of renewal of their Three business plan.
    b. The Price Promise discount applies for the minimum term of the Eligible Plan. If you renew or change to another Three plan after expiry of the Eligible Plan you purchased or renewed via a Price Promise, you will be offered Three’s current pricing on your chosen new plan. Eligible Plans purchased or renewed based on a Price Promise are not subject to annual price increases on the monthly recurring cost during the minimum term of the plan purchased or renewed.
    c. Eligibility for any business plan is subject to status and credit checks. The issue of a Price Promise does not guarantee you will be approved to take out your chosen Three business plan.
    d. Payment by direct debit is required to use a Price Promise. If you do not pay for your Three services by direct debit you are not eligible to participate in this Promotion.
    e. Customers requiring more than 150 connections for their business are excluded from this Promotion and no Price Promise will be made on the whole or any part of connections such business requires.
14. Legal stuff
    a. The Price Promise is not redeemable in conjunction with any other offer, however you may use the Price Promise multiple times, up to the maximum 150 connections limit.
    b. Three reserves the right to disqualify any application for a Price Promise where it is not able to verify details of a Quote plan to its satisfaction or which it otherwise considers contravenes these terms and conditions. Our decision is final and no correspondence will be entered into by Three.
    c. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this Promotion (including, without limitation, to cancel, modify or supersede the price promise by changing these terms and conditions). No correspondence will be entered into by Three.
    d. Participation in this Promotion will involve sharing your personal data with Three and this may include information set out in your proof of Quote. Information that you provide when participating in this Promotion will be used by Three to fulfil this Promotion and any contract you choose to enter into with Three as a result. Such use will be in accordance with these terms and conditions and subject to Three’s Privacy policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services, which can be viewed at three.co.uk/terms). To view Three’s Privacy Policy, see: www.three.co.uk/terms-conditions/privacy-and-cookies/your-privacy
    e. Participation in this Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Based on analysis by Ookla® of Speedtest Intelligence® data for Q3-Q4 2023. Ookla trademarks used under license and reprinted with permission. Visit speedtest.net/awards/fastest-5g to find out more.