Christmas Gifting Policy 2021/22

If you buy a Pay As You Go device from us as a Christmas gift for someone, we’ll give you some additional time to return it for a refund or exchange.

Policy Details:

The policy applies to PAYG phones, tablets or stand alone accessories, as well as MBB devices and Starter Kits. This does not apply to 3rd party purchases or to Pay Monthly accounts. Refer to the standard Returns & Exchanges Policy in these instances. For hygiene reasons, we can’t accept returns or exchanges on some accessories (like headsets) where the packaging has been opened or the seal broken.

If customers buy a PAYG phone as a gift between 22nd November 2021 and 27th December 2021 (inclusive), it can be returned before or up to Monday 10th January 2022 via the channel they purchased it from for a full refund or exchange.

The policy applies to used or unused devices that are in an ‘as new’ or ‘as sold’ condition. By ‘as new’ we mean that the device, packaging, manual, all accessories and any free gifts that came with the device are all undamaged and don’t have any marks on them.

We can also refund PAYG vouchers in our Retail Stores.

N.B. This policy does not limit customers’ rights under the “Consumer Rights Act 2015” or any other statutory rights that our customers may have.