Christmas Gifting Policy 2023/24

If you buy a Pay as You Go device from us as a Christmas gift, we’ll give you some additional time to return it for a refund or exchange.

Policy Details:

The policy applies to PAYG phones, tablets, or standalone accessories, as well as Mobile Broadband device Starter Kits. This does not apply to 3rd party purchases or to Pay Monthly accounts. Refer to the standard Returns & Exchanges Policy in these instances. For hygiene reasons, we can’t accept returns or exchanges on some accessories (like headsets) where the packaging has been opened or the seal broken.

If you buy a PAYG phone, tablet, standalone accessory or Mobile Broadband device Starter Kit as a gift between 17th November 2023 and 26th December 2023 (inclusive), it can be returned on or before Sunday 7th January 2024 via the channel you purchased it from for a full refund or exchange.

The policy applies to used or unused devices that are in an ‘as new’ or ‘as sold’ condition. By ‘as new’ we mean that the device, packaging, manual, all accessories, and any free gifts that came with the device are all undamaged and don’t have any marks on them.

We can also refund PAYG vouchers in our Retail Stores.

N.B. Other than the period for returning a phone, tablet, standalone accessory or Mobile Broadband device Starter Kit, the rest of the standard Returns & Exchanges Policy applies. This policy does not limit your rights under the “Consumer Rights Act 2015” or any other statutory rights that you may have.