Three+ Prize Draw General Terms and Conditions

1. General

1.1 These terms and conditions (“PD General Terms”) apply to any and all prize draws published and made available (the “Prize Draw(s)”) to Three+ Members on the Three+ loyalty app (“Three+”). These PD General Terms are incorporated, and should be read in conjunction with, any specific terms relevant to each Prize Draw that are published, advertised or offered on Three+ (“PD Specific Terms”). If you do not agree to or are unable to comply with the PD General Terms and/or the PD Specific Terms, you should not enter the relevant Prize Draw. In the event there is a conflict between the PD Specific Terms and the PD General Terms, the PD Specific Terms shall take precedence.

1.2 Capitalised terms not defined in the PD General Terms shall have the meaning given to them in the Three+ Terms.

2. Promoter

2.1 The Prize Draws are organized and administered by Hutchison 3G UK Limited, 450 Longwater Avenue, Green Park, Reading, Berkshire RG2 6GF (“Three” or “We” or “Us”). The Promoter of a Prize Draw is as identified in the PD Specific Terms.

3. Dates

3.1 The date the Prize Draw opens and date and time it closes shall be set out in the PD Specific Terms. Entries received outside of these times will not be considered.

4. Eligibility

4.1 To be eligible to enter the Prize Draw, entrants must be a Three+ Member, over 18 years of age, a UK resident and any other requirements that are set out in the PD Specific Terms (“Eligible Entrants”). We reserve the right to verify eligibility of entrants and We may require such information as We consider reasonably necessary to do so, including to provide photographic proof.

5. Entry

5.1 Details of how to enter the specific Prize Draw will be set out in the PD Specific Terms. The personal details you provided at point of registration for Three+ will be used by Us (or our fulfilment agent, Promoveritas Limited, on Our behalf) for the purposes of administering the Prize Draw, selecting and communicating to the winners, and fulfilling the Prize in respect of a specific Prize Draw. If you do not wish these details to be used for this purpose, you should not enter the Prize Draw (“Qualifying Entries”).

6. Rules

The following rules shall also apply to each Prize Draw:

6.1 Only one entry per Eligible Entrant will be considered by Three and entered into the Prize Draw, unless otherwise stated in the PD Specific Terms. Entries on behalf of another person will not be accepted and joint submissions are not allowed. Multiple entries by one person will render all entries made by that person void.

6.2 Late entries will not be taken into consideration in winner selection.

6.3 Each entrant warrants that all information submitted, or later confirmed, by them is true, accurate and complete and agrees that Three, or its fulfilment agent, is not responsible for any information which is invalid or incomplete.

6.4 Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with the PD General Terms and/or the PD Specific Terms; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.

7. Prize

7.1 The number of winners and the prize or prizes that form part of the Prize Draw (the “Prize”), as well as any specific information, restrictions or limitations relating to that Prize are detailed in the PD Specific Terms (including links out to any relevant Promoter terms). Only one Prize per winner will be awarded, unless otherwise specified in the PD Specific Terms. Prize allocation remains at Three’s sole and absolute discretion. If Prize winners are likely to receive the Prizes more than 30 days after the closing date of the Prize Draw, this will be specified in the PD Specific Terms or in subsequent communication to the winners.

7.2 Where a Prize involves attendance at an event (including a festival), the winner(s):

7.2.1 acknowledge(s) and agree(s) that on occasion, dates, times and venues may change or events may be cancelled or postponed for reasons outside of Our control. In such circumstances, We, or our authorised agents, will make reasonable efforts to provide information updates, but shall not be liable for any change of date, time or venue or cancellation of the event and may not be able (and shall not be obliged to) in these circumstances offer an alternative prize;

7.2.2 enjoyment of the Prize will be subject to the relevant Promoter’s (or Event organiser’s) terms and conditions of use and Prize winners (and any permitted guests) are strictly responsible for adhering to additional Promoter, venue or event rules that may apply (including terms of entry);

7.2.3 must make themselves available on the relevant dates in order to enjoy the Prize;

7.2.4 acknowledge and agree that travel, accommodation and any other expenses (including food and drink) will not be included, arranged or paid for as part of the Prize unless otherwise specified in the PD Specific Terms and Prize winners will be solely responsible for these elements, their costs and all other expenses;

7.3 Three shall not be liable for any costs, charges or expenses which Prize winners may be required to pay at any time in connection with a Prize;

7.4 acknowledge and agree that it is not always possible to fulfil tickets to the event until closer to the event date, in which case winners will be notified of relevant timings and who to contact in case of further queries;

7.5 The Prize(s) is/are not transferable or exchangeable or permitted to be sold on. No cash alternatives will be offered. Three reserves the right at any time to substitute a Prize(s) for a reasonable alternative prize of similar or greater value where circumstances beyond Our control make it necessary to do so. In the event of a dispute, Three’s decision is final.

8. Selection and Contacting winners

8.1 The winner(s) will be randomly selected (either by computer process or under independent supervision) from all Qualifying Entries on the date set out in the PD Specific Terms. The decision will be final and We will not enter into any correspondence on this matter.

8.2 Reasonable efforts will be made by Three, or it’s fulfilment agent, to contact the winner(s) of the Prize Draw in accordance with the timings set out in the PD Specific Terms. Eligible Entrants should regularly check their junk mail and/or telephone voice messages for a reasonable time after the Prize Draw closing date and Three shall not be responsible in the event a winner does not claim the Prize because they have failed to do so. If the winner(s) of the Prize(s) cannot be successfully contacted, do(es) not claim the Prize(s) by the method and within the time set out in the PD Specific Term and/or winner communication after notification, or is/are unable to comply with the PD General Terms and/or the PD Specific Terms, Three reserves the right (but is under no obligation) to offer the relevant Prize(s) to another Eligible Entrant (who will be selected in the same manner described in paragraph 8.1). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize(s).

9. Redeeming your prize

9.1 The winners of a Prize Draw will be required to provide valid contact details (for example, either a valid UK postal address if a physical prize or a valid email address, if an e-prize) to receive their Prize. The winner(s) may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. The winner warrants that all information submitted by them is true, accurate and complete and neither Three or its fulfilment agent is responsible for any information which is invalid or incomplete, including any contact details. Three, or its fulfilment agent on its behalf, shall use reasonable endeavours (subject to: the PD General Terms and PD Specific Terms; circumstances which are outside of Our control; and/or any delays caused by third parties) to fulfil the Prize as soon as reasonably possible after the winner(s) has/have claimed it and confirmed their correct postal address/email. If this is likely to be more than 30 days after the closing date of the relevant Prize Draw, this will be highlighted in the PD Specific Terms or follow up communication to winners. In any event, further details will be provided to winners by email once they have confirmed acceptance of their prize.

9.2 Neither We, nor our fulfilment agent shall not be responsible for any delays in fulfilment of a Prize and shall use reasonable endeavours to keep Prize winners informed should there be a material delay.

10. Privacy & Promotional Activity

10.1 By entering into a Prize Draw, you consent to the details you used for registering for Three+ (or any other personal data collected by Three in connection with this Prize Draw) to be used to administer and fulfil the prize draw, (including selecting and contacting winners and dispatching prizes and publishing information about the Prize winner(s) in accordance with clause 10.3) and you consent to your details being shared with Three’s fulfilment agent, Promoveritas Limited, for this purpose. See https://www.three.co.uk/terms-conditions/threeplus-privacy-notice for Three+ Privacy Policy and further details.

10.2 The name and county of Prize winners will be published at https://www.promowinners.com/threeplus at the end of the month following the close of the relevant prize draw.  If you are a winner and object to this information being published, please contact Us. Please note that in such circumstances, We, or our fulfilment agent, must still provide the information and winning entry to the Advertising Standards Authority on request.

10.3 Prize Draw winner(s) may be required to take part in promotional activity related to the Prize Draw. If so, you will be asked to confirm if you agree when contacted in accordance with paragraph 8.2 above.

11. General

11.1 We reserve the right to amend the PD General Terms (including altering the Prize) at any time without notice by updating and publishing them here. No communications will be entered into by Three regarding this. The Prize Draws are free to enter.

11.2 Any and all third party terms and conditions relating to a Prize Draw or a Prize itself are beyond Our control. Three cannot accept responsibility and will not be liable for any failures by any Prize winner to abide by any or all third-party terms applying to a particular Prize or its enjoyment.

11.3 Three accepts no responsibility for entries lost, corrupted, misdirected, incomplete or delayed in transmission, or for the failure by any winner to check their emails (including junk folder) or voice messages. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage, injury or disappointment caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw. Statutory rights are not affected. Nothing in these PD General Terms or the DP Specific Terms shall exclude the liability of Three for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

11.4 The invalidity or unenforceability of any provision of these terms will not affect the validity or enforceability of any other provision.

11.5 Entry into a Prize Draw signifies your acceptance of the PD General Terms and the relevant PD Specific Terms, both of which are governed by English law and the exclusive jurisdiction of the English courts.

12. Contact

12.1 For any queries in connection with administration of a particular Prize Draw, please contact Three on 0333 338 1001

These terms were last updated on 19th May 2022.