Three Your Way Screen Repair

1. These terms and conditions apply to the Three Your Way screen repair product (“the Screen Repair Product”). They contain important information about what is covered and what isn’t and so please read them carefully.

2. When we say ‘we’, ‘our’ and ‘us’ we mean Hutchison 3G UK Limited trading as Three whose registered address is 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF. When we say ‘you’, ‘you’re’ or ‘your’ we mean you, our customer.

The Screen Repair Product: What’s included and eligibility

3. The screen repair service for the Screen Repair Product is provided by Square Trade Limited, 2nd Floor, 5 Golden Square, London, W1F 9BS (“the Repair Partner”).

4. The Screen Repair Product provides eligible customers with one screen only repair for a fixed price of £25.00.

5. The Screen Repair Product is for the repair of the front and back screen of your device unless you have an Apple device, in which case, the repair service is only for the front of the screen.

6. You’ll be an eligible customer if you meet all the following criteria:

• You’ve purchased and currently hold a Three Your Way Complete Airtime Plan with a term of 24 months or a Three Your Way Complete Connect Plan with a term of 24 months (“Qualifying Plans”).

• You selected the Screen Repair Product when purchasing your Qualifying Plan.

• At the time you request a repair under the Screen Repair Product, you’ve held your Qualifying Plan for at least 30 days, and you’ve made a payment of £25.00 to the Repair Partner.

What’s not included

7. Any request for a repair that is made where there has been a change of ownership of your Qualifying Plan.

8. Any request for a repair that is made where you have cancelled your Qualifying Plan, or where you are outside the 24-month term of your Qualifying Plan.

9. Repairing the back of your screen if you have an Apple device.

10. Any repair request made for minor cosmetic damage. This could be, for example, a scratch.

11. Any repair request for damage that is already covered by manufacture warranty or seller guarantees.

12. Any repair request where there is other damage to your device, except cosmetic damage, in addition to your damaged screen. For Apple devices, other damage includes damage to the back screen of your device.

13. Any request for a repair to the screen of a device that isn’t the device you purchased at the time of your Qualifying Plan. This doesn’t include any device provided to you by us to replace your original device, for example, because your original device was faulty.

How to request a repair

14. To request a screen repair, you’ll need to telephone the Repair Partner on 02034679853. Their opening hours are:

Monday to Friday 08:00 - 21:00
Saturday to Sunday 09:00 – 18:00

15. You’ll need to confirm your personal details to the Repair Partner and provide them with your IMEI number, which you can get by typing *#06# into the call keypad on your device. You can also find it on the packaging that your device came in.

16. You’ll need to provide a description of the screen damage to your device.

17. The Repair Partner will contact you to confirm if your request for a screen repair has been approved and to confirm next steps. You must ensure that all personal data on your device is backed up and removed before you give your device to the Repair Partner.

18. We aim to have your device repaired and returned to you within 7 business days of the Repair Partner receiving your device. Sometimes it may take longer. During this time, you are still required to make any payments that become due under any device plan agreement and/or airtime agreement that you have with us.

19. If you have complied with these terms and conditions and the Repair Partner is unable to repair your screen, we’ll provide you with a like for like replacement device.

General

20. By adding the Screen Repair Product to your Qualifying Plan, you agree to these terms and conditions. Any changes to these terms and conditions will be published at https://www.three.co.uk/terms-conditions. These terms are governed by English law.

Liability

21. The contract for the Screen Repair Product is between us and you and the Repair Partner is in no way liable to you. We and/or the Repair Partner shall not be responsible for the loss of any personal or other data contained on your device resulting from the repair service.