Vulnerable customer support
We understand that everyone’s situation is unique – one size doesn’t fit all. We’re dedicated to delivering a great experience for all customers. And aim to be inclusive, providing the right level of support for every customer.
Need to speak to us urgently? Please call our wellness team.
How can we help you?
More accessibility options
Find out more about the accessibility options available for all our customers.
Mental health and wellbeing Support
If you’re having a difficult time, we have some support options that may help.
Financial issue Support
If you’re having trouble with your finances, here are some support options that could help.
Find out how we can help if you’re having financial trouble.
Major life event Support
When life happens, we’re here to help. Find out how we can help with your account.
Register with our wellness team
Tell us about the support you need so you don’t have to explain every time you get in touch.
Chat to us
To get help fast, start a Live Chat with one of our team.
Live Chat is open 08:00 – 22:00 Monday to Friday, and 09:00 – 20:00 Saturday and Sunday.
Call us
Personal customers: Lines are open 08:00 to 20:00 Monday to Friday, and 09:00 to 18:00 Saturday and Sunday.
Personal customers
From your Three phone
333
From any other phone
0333 338 1001
From abroad (standard roaming rates apply)
+44 7782 333 333
Mobile Broadband customers
From your Three phone
500
From any other phone
0333 338 1003
From abroad (standard roaming rates apply)
+44 7782 333 500
Business customers
Chat to us from 7am to midnight, seven days a week
Or call 337 from your Three Business phone
0333 338 1004 from any other line
+44 7782 333 333 from abroad (standard roaming rates apply)
We're open Monday to Friday, 8am to 8pm
Saturdays & bank holidays, 9am to 5pm
Closed Sundays