Major Life Events
When life happens, the last thing you need to worry about is your phone and paying bills. So, if something big happens in your life, here’s how we can help you stay connected:
Bereavement
If you’ve recently lost a loved one, we’re very sorry for your loss. We know this can be a difficult time, and we’ll do our best to make things as easy as possible for you.
If you need help managing a loved one’s account, our bereavement team will handle things sensitively and go through the available options with you.
You can get in touch with them on 0333 338 1001.
For more information on what we can do to help, please go to our bereavement support page.
Change in personal circumstances
If you’ve been affected by any of the following, we can help you update your account. To get in touch, please call us on 0333 338 1001 or use Live Chat:
- Job loss
- Divorce
- Imprisonment
- Serious injury
- Long-term illness
- Armed forces deployment overseas
- Retirement
Armed Forces overseas deployment
If you’re being deployed overseas with the Armed Forces and need help with your contract, get in touch with us. We’ll go through the available options with you and find something that works for you. When you get in touch, we’ll need proof of your deployment, please send it to proofs@3mail.com
Imprisonment
If a friend or family member has gone to prison and you need to manage their account, please get in touch with us. We’ll go through the available options with you and let you know what we can do to help.
Victim of fraud or crime
We know that having someone try to access your account or private information can be a huge concern. But we’re here to help. We’ve got information on spotting fraudulent activity, how to protect yourself, and what to do if you’ve been a victim of fraud.
How to report fraud
You can report fraudulent activity on your Three account by getting in touch with our fraud team.
If you’ve been a victim of a serious crime and it’s affecting your account, we can help. Please get in touch with our customer wellness team on 0333 338 1012 or customerwellness@three.co.uk to find out more.
Action Fraud
Action Fraud’s the UK’s national reporting centre for fraud and cybercrime. If you’ve been scammed, defrauded, or experienced cyber crime in England, Wales, or Northern Ireland, please report it to them.
Victim Support
If you’ve been a victim of crime in England or Wales, Victim Support can help. It’s an independent charity that provides specialist services to anyone affected by any type of crime. They offer free, confidential support 24 hours a day, 365 days a year, regardless of whether the crime’s been reported to the police or when it happened.