Yes – at only 700g, it’s weatherproof and built to withstand outdoor conditions.
5G Outdoor Hub support
Having trouble with your 5G Outdoor Hub? From device issues and network problems to some frequently asked questions, we’ve got it all covered.
For more information on setting up your 5G Outdoor Hub, visit our installation page.
Problems with your device
Having trouble with your 5G Outdoor Hub, like the device not switching on or off or the lights not working? Please follow these troubleshooting steps:
- First of all, please check that the ethernet cable is connected to the PoE adaptor, as illustrated in the installation guide.
- If the LED light on the hub isn’t working, please check that it’s connected to the correct PoE network port, as shown in the installation guide.
- Next, make sure your eero mesh Wi-Fi router isn’t hidden behind or covered by anything. Objects like plant pots, coats, microwaves etc… can affect the signal.
Still having trouble? If the steps above haven’t helped, please get in touch so we can do some more thorough checks with you.
Network problems
If you’re having trouble with no internet connection, slow speeds or your internet connection disconnecting, please follow these troubleshooting steps:
- First, log into your My3 account or the Three app to check that you’ve got enough data allowance left to use.
- Check that the ethernet cable’s connected to the PoE adaptor and is switched on.
- Check that your 5G Outdoor Hub is also connected to the adaptor and is switched on. Please also check that your hub is connected to the correct PoE port – as illustrated in the installation guide.
- Check your signal – try moving your hub around your property to find the best signal. The LED signal finder on your hub will help you check the signal strength. The installation guide also has a handy table for finding the best signal.
- Finally, make sure your eero mesh Wi-Fi router isn’t hidden behind or covered by anything. Objects like plant pots, coats, or microwaves can affect the signal.
Still having network problems? Get in touch with us and we’ll go through some more detailed checks with you.
Frequently asked questions
No – just follow the set up instructions above or in the installation guide.
You’ll create your network name and password as part of the setup process in eero app.
If you don’t want to update all your Wi-Fi device connections, use the same Wi-Fi name and password as your previous hub.
With wires: use an ethernet cable and plug it into the eero’s spare ethernet port at the back.
Wireless: Search for available connections. Then select the Wi-Fi name and enter the password you set up in the eero app during the setup process.
You can register and manage your account at three.co.uk/my3 or by using the Three app.
If you want to call emergency services on 999 using a Wi-Fi calling service, you can do so. But please be aware that your call may be interrupted or end if there’s a power cut, or if your Wi-Fi connection fails.
If you’re having problems with your Wi-Fi connection, it may be better to use a mobile or fixed network connection. We’d also recommend that you register the address where you plan to use your hub for Wi-Fi calling – so we have the latest location information to hand if any of the emergency services should need it in the future.