5G Outdoor Hub support

Having trouble with your 5G Outdoor Hub, like the device not switching on or off or the lights not working? Please follow these troubleshooting steps: 

• First, please check the ethernet cable is connected to the Power over Ethernet (PoE) adaptor, as illustrated in the installation guide.   

• If the LED light on the hub isn’t working, please check it’s connected to the correct PoE network port, as shown in the installation guide. 

• Next, make sure your eero mesh Wi-Fi router isn’t hidden behind or covered by anything. Objects like plant pots, coats, microwaves, etc, can affect the signal.  

Still having trouble? If the steps above haven’t helped, please contact us, and we’ll do some more thorough checks with you. 

If you’re having trouble with no internet connection, slow speeds or your internet connection disconnecting, please follow these troubleshooting steps:  

• First, log into your My3 account or the Three app to check you have enough data allowance left to use.  

• Check the ethernet cable’s connected to the PoE adaptor and switched on.  

• Check that your 5G Outdoor Hub is also connected to the adaptor and is switched on. Please also check that your hub is connected to the correct PoE port – as illustrated in the installation guide.  

• Check your signal – try moving your hub around your property to find the best signal. The LED signal finder on your hub will help you check the signal strength. The installation guide also has a handy table for finding the best signal.  

• Finally, make sure your eero Wi-Fi router isn’t hidden behind or covered by anything. Objects like plant pots, coats, or microwaves can affect the signal.  

Still having network problems? Get in touch with us and we’ll go through some more detailed checks with you.