Leave Home Broadband
Looking to leave Three Home Broadband? While we don’t want to see you go, we’re here to help and want to make it as easy as possible for you.
Before you go
Not happy with your 4G or 5G Home Broadband or having trouble with it?
Before you leave, here are some steps that may help:
- Getting slow speeds? Try moving your hub to a better position, such as a window sill. And make sure it’s not covered or obstructed in any way.
- The Three app can help you find the best place for your 5G hub. You can use it to run diagnostic checks, too.
Our 30-day money-back guarantee
Tried our Home Broadband and decided it’s not for you? Both our 4G and 5G Home Broadband come with a 30-day money-back guarantee. If you’ve had yours for less than 30 days and would like to cancel, please contact us.
How to leave Home Broadband
Leaving Home Broadband is easy. All you need to do is get in touch and give us 30 days’ notice. Remember to have your Home Broadband number to hand when you contact us.
Not sure what your Home Broadband number is? Use our device support pages to find it.
Important: If you’re still within your minimum contract term, you may be charged an early termination fee. You can find out more in our price guide.
One Touch Switch – moving to a new broadband provider
If you’d like to move to a new broadband provider – One Touch Switch is the easiest way to do it.
All you need to do is contact your new provider – they’ll take care of the rest, including cancelling your current broadband account.
Returning your 5G Home Broadband device
Your 5G Home Broadband hub is Three’s property, and you must return it to us if you decide to cancel your contract.
If you don’t return it, you’ll be charged a non-return fee.
You can find more information on this in our Home Broadband terms and conditions.
Please note: 4G hubs and eero devices don’t need to be returned to us if you’ve cancelled.
Your final bill
Your final bill will arrive within 38 days of cancelling your Home Broadband. As you pay your monthly charge in advance, you’ll continue to get and pay your monthly bill until your final bill arrives. Any overpayments will be credited to your final bill.
If you cancel before the end of your contract term, an early termination fee will be included in your final bill.
Frequently asked questions
Yes, you can log into My3 to view and pay bills for up to 6 months after cancelling your Three account.
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