If you’re leaving Three and going to another network but don’t want to keep your number, you need a STAC.
It lets you cancel your mobile number with your current network when you change to a new one.
Your STAC’s valid for 30 days – all you need to do is give it to your new provider. They’ll do the rest.
If you don’t use your STAC, your account will stay open.
You can get your STAC by:
Contacting us
Call us on 0333 338 1082 or start a Live Chat to get your STAC.
Using My3 or the Three app
You can get your STAC on My3 or the Three app by following these steps:
My3
- Log into My3
- Scroll to Manage your plan
- Select Leave Three
Three app
- Log into the Three app
- Tap Account
- Tap Help
- Tap Leave Three
- Follow the on-screen instructions to get your STAC
Your STAC and its expiry date will be shown immediately.
You can check your STAC information anytime – it’ll be displayed under Manage your plan.
Sending a text
You can get your STAC by texting STAC and your date of birth (DDMMYY) to 75075.
E.g. STAC060385
How to use your STAC
Got your STAC? You’ve got 30 days to give it to your new provider. They’ll arrange for your number to be transferred to their network. You can either have your number transferred as soon as possible or pick a specific date.
Once this has been done, we’ll close your account.
What happens if you don't use your STAC?
If you don’t give your STAC to your new provider within 30 days and haven’t asked us to close your account, it’ll stay open and active.
What to do if your switch fails or is delayed
If this happens, we recommend contacting your new network, as they’re responsible for completing the process.