Cancelling Home Broadband
Looking to cancel your Three Home Broadband? While we don’t want to see you go, we’re here to help and want to make it as easy as possible for you.
Before you go
Not happy with your 4G or 5G Home Broadband or having trouble with it?
Before you cancel, here are some steps that may help:
- Getting slow speeds? Try moving your hub to a better position, such as a window sill. And make sure it’s not covered or obstructed in any way.
- The Three app can help you find the best place for your 5G hub. You can use it to run diagnostic checks, too.
Our 30-day money-back guarantee
Tried our Home Broadband and decided it’s not for you? Both our 4G and 5G Home Broadband come with a 30-day money-back guarantee. If you’ve had yours for less than 30 days and would like to cancel, please contact us.
How to cancel your Home Broadband
Do you have 30 days or less left of your minimum contract term? Contact us to cancel.
Still within your minimum contract term? Contact us to give 30 days’ notice to cancel.
Please note: if you cancel before the end of your contract term, you may be charged an early termination fee.
How much will my early termination fee be?
An early termination fee is equivalent to the monthly charges remaining during your minimum contract term. You can find out more in our price guide.
Important: When you get in touch with us, you’ll need to have your Home Broadband number to hand.
How to find your Home Broadband number
- On a device connected to your Home Broadband, open a web browser, type 192.168.8.1 into the address bar and click Go
- Enter the password found on the back or base of your Home Broadband hub
- Select My device
- Your broadband number will show under My number
One Touch Switch – moving to a new broadband provider
If you’d like to move to a new broadband provider – One Touch Switch is the easiest way to do it.
All you need to do is contact your new provider – they’ll take care of the rest, including cancelling your current broadband account.
Returning your 5G Home Broadband device
Your 5G Home Broadband hub is Three’s property, and you must return it to us if you decide to cancel your contract.
If you don’t return it, you’ll be charged a non-return fee.
You can find more information on this in our Home Broadband terms and conditions.
Please note: 4G hubs and eero devices don’t need to be returned to us if you’ve cancelled.
Your final bill
Your final bill will arrive within 38 days of your account being closed. An early termination fee will be included if you’ve cancelled before the end of your contract term.
Frequently Asked Questions
Your My3 account will be deactivated as soon as your account is closed. If you have any queries about your account or final bill, please contact us.
You can find out more about our accessibility and vulnerability services at three.co.uk/accessibility and three.co.uk/vulnerability.
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