Financial Support
If you're experiencing financial challenges and you don't think you can pay your bill on time, we've got some options that might help. Get in touch and we can chat them through.
Please see our code of practice statement.
Get help with your monthly payments
Having trouble paying your monthly Airtime bill or Device plan agreement? We have a range of support options available.
How to get in touch
If you'd like to chat through your options, please call us on 0333 338 1001 or use Live Chat.
Income and expenditure
Not sure how much you can afford to pay back? Doing an income and expenditure review with us can help give you a clear idea of your finances and get you back on track. Get in touch with us to find out more.
Other financial support
Step Change
Step Change offers free, flexible debt advice based on an assessment of your situation. Once they’ve done their assessment, they’ll give you practical help and support for as long as you need it.
Breathing Space
This free government scheme that gives you time to get debt advice and find a way to solve your debt problems.
National Debtline
If you live in England, Wales, or Scotland, call 0808 808 4000 or go to nationaldebtline.org for debt advice and information.
Money Helper
Money Helper joins up money and pensions guidance to make it quicker and easier to find the right help.
Experiencing financial difficulties due to ill health?
If you have long-term health issues that affect your ability to make your monthly payments, please let us know. We’re here to help and will work with you to find the best solution.
Social tariff
The SMARTY social tariff
Staying in touch is an essential part of life. So, we’re partnering with SMARTY on the SMARTY Social Tariff – a low-cost, unlimited, 1-month plan for those who need it most. It’s available for new and existing customers who are on any of the following benefits:
- Income-based employment support
- Income-based job seekers
- Income support
- Pension credit
- Universal credit
Once accepted, you can keep the plan for as long as you’re eligible. Struggling to keep up with the monthly payments for your Three account? Get in touch and we’ll go through your available options.