Additional accessibility support 

We’ve partnered with third parties, including the Royal National Institute of Blind People (RNIB), to provide your Three bills, contracts, and other communications in accessible formats.

We have a range of alternative formats, including:

• Braille 
• Large print 
• Print on coloured paper 
• And electronic formats such as audio

If you’d like to chat about your options, please call us on 0800 338 1001 or use Live Chat.

Our free directory enquiries service is available for all customers. It lets you search UK residential and business listings over the phone – perfect if you’ve got limited dexterity or mobility.

To use this service, contact our customer wellness team. Once you’ve registered, call 195 to contact directory enquiries for free.

Important: if you call directory enquiries before registering, you’ll be charged for your call.

We know how worrying it can be if your device breaks or stops working – especially if you rely on it for health reasons. So, we’ll make sure yours is fixed and returned to you as quickly as possible. 

If you’ve got a problem with your device, call us on 0800 338 1001 or use Live Chat to speak to our specially trained advisors.

Need a trusted relative, friend, or third party to manage your account? Register for third-party account management to give them full or limited access. 

Call us on 0333 338 1012 or use Live Chat to find out more. 

Need help finding the right device? These services can help:

Device support hub
Our device support hub has information on a range of devices and their key features, including their accessibility functions.

Royal National Institute of Blind People (RNIB) assistive aids and technology
RNIB has put together some helpful information on everything from accessible apps and technology to some useful resources.

Guide to using a mobile phone (1.5MB, PDF) 
Ofcom – the communications regulator, has published an easy-to-understand guide to using a mobile phone.

InterpretersLive! gives you access to on-demand and pre-booked British Sign Language interpreters using your computer, phone, or tablet. To get started, please visit the InterpretersLive! Website.

Relay UK is a free Text to Voice and Voice to Text service.  

You can access it using your Minicom or Uniphone or by using their app with your mobile or tablet. 

In case of emergency, you can contact the emergency services via Relay UK by dialling 18000.  

You can register to support someone with a legal document such as a Power of Attorney, Deputyship, or Guardianship. To register, send a copy of the legal document and proof of identification to: 

customerwellness@three.co.uk

Or 

Three Customer Wellness Team
123 St Vincent Street 
Glasgow
G2 5EA

If you have long-term health issues that affect your ability to make your monthly payments, please let us know. We’re here to help and will work with you to find the best solution. 

To go through your available options, give us a call or use Live Chat.