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Order by phone: 0800 033 8006

Over 16,000 phones donated. 

And we're not stopping there.

Success! Your pack is on its way.

What happens next?

Once your pack arrives, delete all your personal data from your phone, here’s how. Then put it in the pre-paid box, and post it back to us. We’ll take it from there.

Thank you for helping to get someone Reconnected.

How you’ll make a difference

Your old phone could be donated to a young person who doesn’t have internet access, someone trying to enter employment, or a vulnerable person needing support. Below are just 3 of the charities we’re working with to get people Reconnected.

Providence Row

An East London based charity supporting people affected by homelessness. Providing immediate and ongoing support with wide-ranging programmes and partnerships, they help people to get off, and stay off, the streets and deal with the underlying cause of their homelessness.

Business in the Community

Working together to build a fairer society and a more sustainable future. We're supporting Business in the Community's national programme, which helps people enter employment .

Good Things Foundation

A leading digital inclusion charity working to fix the digital divide - for good. Good Things Foundation's vision is a world where everyone is digitally able, equal and safe, so they can be healthier, happier and better off.

Genuine Solutions - our recycling partner

Genuine Solutions  are our technology partner for Reconnected. Their multi award-winning processes ensure that each device donated is fully tested and securely data-wiped, so it’s ready for reuse. Their systems provide a full audit trail from each phone’s collection through to it being made available to a new owner. They firmly believe that reuse is the best form of recycling and their goal is to achieve 100% reuse and zero landfill.

Our success stories

For many of us, having a smartphone is something we take for granted. But 6% of UK households don’t have that luxury*. We’ve positively impacted people’s lives right across the UK, providing them access to a smartphone and 6 months Unlimited data, calls, and texts on Three.

"I've had four interviews since having this phone and now I'm on a course to improve myself in job search and interview technique.”

"This was great. The phone has helped me access better financial inclusion services, and given me extra money to put towards my family.”

"Using mobile internet, especially accessing emails, is the best thing. I didn't have this available to me before the phone was donated to me.”

Frequently asked questions

Your SIM card contains personal information, so make sure you’ve removed it from your phone or tablet before sending it to us. We won’t be able to return your SIM, so if you leave it in your device, we’ll have to destroy it safely and securely. 

Apple devices with iOS7 or later:
Your device will be locked to your iCloud account and this needs to be removed before sending it to us. You can find instructions on how to remove the lock here. Then sign out of iTunes & App Store, and remove all other data by going to General > Transfer or Reset. 

Android devices: 
Open Settings > User Accounts and make sure you’ve removed all Google ID and manufacturer (e.g. Samsung) accounts from your phone. As part of our own checks, we’ll always ensure all data has been wiped from your old phone.

If you need any further help with removing your data from your device, visit our Device support page.